One Stop Site Administrator

Equus Workforce Solutions; York (York County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Extensive learning opportunities

Networking programs

Diverse work environment

Job summary

A workforce development service provider located in York County is seeking an Operations Supervisor to oversee functional supervision of staff and ensure service delivery aligns with performance standards. The ideal candidate will have a Bachelor’s degree (or equivalent experience), strong leadership skills, and the ability to manage fiscal responsibilities. The role involves improving customer service processes and managing operational resources to drive efficiency and compliance. This position offers an opportunity to make a significant impact in the community.

Qualifications

• Bachelor’s degree from an accredited university or college preferred; equivalent education and direct work experience required.
• Working knowledge of workforce development trends and issues, including knowledge of the Workforce Innovation and Opportunity Act.
• Proven leadership skills and ability to work independently.
• Ability to read, analyze and interpret general business materials and regulations.
• Proven leadership ability, independent decision making, and collaboration with diverse partners.
• Driver’s license in good standing and ability to travel off site.

Responsibilities

• Provide day-to-day functional supervision over all center staff.
• Conduct continuous improvement evaluations to assess service delivery.
• Oversee site expenditures in collaboration with the Operator.
• Analyze customer flow, service delivery, and KPIs to drive improvements with operators and partners.
• Ensure equipment, tools, and facilities meet safety and regulatory standards (EEO, ADA, OSHA).
• Maintain up-to-date knowledge of federal, state, and local policies ensuring compliance across operations.
• Oversee site expenditures and coordinate development and maintenance of budgets and agreements.
• Source additional funding sources and services to reduce partner costs and offerings.

Skills

Interpersonal skills

Written communication

Oral communication

Problem-solving

Leadership

Travel

Education

Bachelor’s degree

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community and partner sites.

Job Description

• Operational Leadership & Oversight
  • Provides day-to-day functional supervision over all center staff to fulfill operational functions and service delivery within funding streams, collective bargaining agreements and governmental regulations.
  • Conduct continuous improvement evaluations to assess and respond to the workforce and economic development needs of local businesses and the community.
  • Supervise and assign staff based on service needs, while fostering collaboration among internal teams and partner organizations.
  • Analyze customer flow, service delivery, and key performance indicators to drive continuous improvement in conjunction with the Operator and input from Partners.
  • Ensure equipment, tools, and facilities meet operational, safety, and regulatory standards (EEO, ADA, OSHA).
  • Maintain up-to-date knowledge of federal, state, and local policies ensuring compliance across operational areas.
• Customer Experience & Service Integration
  • Sustain and implement processes for collecting internal and external customer feedback and addressing customer complaints in an efficient and timely manner.
  • Ensure service delivery aligns with performance standards and Funder expectations.
• Fiscal Management
  • Oversee site expenditures in collaboration with the Operator and Fiscal Agent.
  • Coordinate the development and maintenance of the site’s Resource Sharing Agreement and budget.
  • Act as a liaison to the building landlord to maintain lease compliance and facility upkeep.
• Resource Management
  • Monitor inventory of Funder and company owned equipment, furniture, etc.
  • Forecast supply needs ensuring timely procurement within budget constraints.
  • Source other operational and funding sources for additional participant services and revenue to reduce partner costs and/or offerings.

Qualifications

• Bachelor’s degree from an accredited university or college preferred; equivalent education and direct work experience required.
• Working knowledge of workforce development trends and issues, including a working knowledge of the Workforce Innovation and Opportunity Act.
• Professional knowledge with strong interpersonal skills, written and oral communication skills.
• Ability to effectively read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to solve practical problems and deal with variables in situations where only limited standardization exists; define problems, collect data, establish facts and draw valid conclusions.
• The individual must be a team player, be able to work and decide independently and establish and maintain effective working relationships with subordinates, supervisors, associates, outside agencies and general public. Must possess proven leadership skills.
• Driver’s License in good standing with valid automobile insurance and ability to travel off site.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.