Customer Service Representative

Equus; Houston (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Equus Workforce Solutions in Houston, TX seeks a friendly frontline representative to greet visitors, assess needs, and guide customers to the appropriate services after a brief conversation. You will summarize offerings and help customers understand what we do, while encouraging them to complete applications.

In this role you will update MIS systems, share information about community resources, and refer job seekers to opportunities in our database, recording referrals accurately and ensuring

Qualifications

• High school diploma or GED required, with two years of college coursework or two years of customer service experience.
• Two years of experience working at Workforce Solutions with a supervisor recommendation.
• Knowledge of workplace, jobs, and entry requirements for those jobs.
• Ability to listen to customers, analyze needs, and suggest appropriate help.

Responsibilities

• Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
• Understands entire office operation sufficiently to direct customers appropriately
• May summarize services to customers who ask what we do
• Offers work application and encourages its completion when appropriate
• May check for previous work registration or other service and updates MIS systems
• Provides information about community resources
• May provide job search assistance including direct referral to jobs in the database
• Records those referrals properly
• Assures that needed materials are available to the public near the office entry
• Other duties as assigned

Skills

Customer service

Communication

Listening

Education

High school diploma or GED

Two years college coursework

Two years experience at Workforce Solutions

Tools

MIS systems

Job description

Key Responsibilities

• Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
• Understands entire office operation sufficiently to direct customers appropriately
• May summarize services to customers who ask what we do
• Offers work application and encourages its completion when appropriate
• May check for previous work registration or other service and updates MIS systems
• Provides information about community resources
• May provide job search assistance including direct referral to jobs in the database
• Records those referrals properly
• Assures that needed materials are available to the public near the office entry
• Other duties as assigned

Requirements

• High school diploma or GED and two years of college coursework OR
• High school diploma or GED and two years of customer service OR equivalent combination of education and experience
• Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
• Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents herself/himself as a professional
• Is able to handle effectively situations where a large number of customers want her/his attention at the same time

EEO Statement

All your information will be kept confidential according to EEO guidelines.

Company Overview

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.