Customer Service Representative

Racine; Racine (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in law enforcement seeks a dedicated customer service representative to assist the community with various requests. This role is perfect for those with a strong background in customer service, especially in a law enforcement context. You will be responsible for handling sensitive information, managing payments, and providing excellent service at the public service counter. Join a team that values community partnerships and strives to build trust while serving the public. If you have a passion for helping others and thrive in a fast-paced environment, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Pension Program

Generous Time Off

Student Loan Repayment Program

Short-term Disability Insurance

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience is required.
• Must be a citizen of the United States.

Responsibilities

• Assist the public with requests for reports and payments.
• Perform data entry of reports, arrests, and citations.
• Maintain a consistent attendance record.

Skills

Customer Service

Data Entry

Attention to Detail

Communication Skills

Education

High School Diploma

Post High School Education

Job description

Job Description

We offer a great benefits package including medical, dental, pension program, HSA, and generous time off. City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!

Introduction

The Racine Police Department serves the City of Racine in Southeastern Wisconsin with a population of 77,816 people. We are a department that has adopted the philosophy of Community Orientated Policing and is a recognized leader in this area. Our Mission is to Protect Life and Property, Promote Community Partnerships, Build Trust and Serve with Honor.

Position Purpose

The Racine Police Department is a community Oriented policing agency that is looking for a customer service representative. This role would be suitable for an individual who has experience in customer service, preferably in a law enforcement environment. This position would be responsible for, but not limited to; assisting the public with requests for reports, citation payments, and warrant payments. Additional responsibilities includes; data entry of reports, arrests, and citations.

Essential Duties

Essential Duties

• Review reports, letters, forms, and other information that may be sensitive and/or graphic in nature (i.e. homicides, sexual assaults, automobile accidents, etc.) through data entry.
• Scan documents, make copies, data entry in various computer systems, retrieve information from various computer systems, ability to use the Wisconsin Crime Information Bureau and the T.I.M.E. system, file documents, answer telephones, respond to mail requests, and prepare and distribute information according to departmental policy.
• Fulfill customers’ requests in an accurate and timely fashion.
• Assist customers at the public service counter. This includes, but is not limited to, taking payments for various types of citations and/or warrants, printing out accident and/or incident reports, handling money, answering phone calls, and assisting other agencies and companies with requests.
• Proficient at interacting with all types of customers in an appropriate and professional manner, at all times.
• Maintain a consistent attendance record.
• Perform other duties as assigned.
  
  

Conditions Of Employment

• Normal office environment
• Fast paced, stressful environment at times
• Sitting, standing, and/or typing for long periods of time
  
  

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or its equivalent required.
• Prior customer service experience is required.
• Must be a citizen of the United States.
• Prior training or experience in data entry is required (tests required – Data Entry Vendor 1 – 6200 KPH/95% accuracy, Keyboarding 40wpm and Basic Word 70% passing).
  
  

Preferred Qualifications

Post high school education preferred.

Knowledge, Skills, And Abilities Required

• Ability to work in a fast-paced environment.
• Ability to perform functions independently and to make decisions in accordance with established regulations, procedures, and/or policies.
• Ability to organize a variety of complex material and to complete them in an accurate and timely fashion.
• Ability to work independently within an office environment and take responsibility with little or no direction.
• Ability to perform repetitive clerical work requiring attention to detail and accuracy.
• Ability to follow both written and oral instructions.
• Ability to maintain strict confidentiality.
• Ability to work with and get along well with others.
  
  

All full-time, non-union employees are offered a robust benefits package, including medical, dental, and vision benefits, participation in the Wisconsin Retirement System, life insurance, a student loan repayment program, short-term disability insurance and paid leave benefits. Employees of the City of Racine may also qualify for Public Student Loan Forgiveness (PSLF) through the Federal Government.

For a more detailed overview of our benefits package, click here

01

Are you currently a City of Racine employee?

• Yes
• No
  
  

02

Are you a citizen of the United States?

• Yes
• No
  
  

03

This position requires a minimum of a High School Diploma or equivalent. Please select your highest level of education.

• High School Diploma or Equivalent
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Some College
• None
  
  

04

This position is a mid-shift position scheduled days and hours being Monday through Friday 10:30 AM to 6:30 PM. Are you available to work this shift?

• Yes
• No
  
  

05

How many years of customer service experience do you have?

• I do not have this experience
• 1 year or more, but less than 3 years
• 3 years or more, but less than 5 years
• 5 years or more, but less than 7 years
• 7 years or more, but less than 10 years
• 10 years or more
  
  

06

How many years of money handling experience do you have?

• Less than one year
• One to two years
• Three to four years
• Five or more years
• No experience
• Required Question