Customer Service Representative

Premier Eye Associates; Prattville (AL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

Paid parental leave

Paid holidays

Employee discounts

On-the-job training

Job summary

Premier Eye Associates is seeking a friendly, compassionate Customer Service Representative to join a growing private practice. Train in front desk, clinical technician, and optical duties with no prior eye care experience required.

You will welcome patients, manage check-in/check-out, answer phones, schedule visits, verify insurance, and educate patients on eye care. Enjoy a supportive, growth-oriented culture and a Monday–Friday schedule with no evenings or weekends.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service is a plus.
• Strong communication and interpersonal skills essential.
• Ability to stay organized in a busy environment.

Responsibilities

• Greet and assist patients at front desk, check-in/check-out, and answer phones.
• Schedule appointments and support front-office operations.
• Assist with health histories, pre-testing, and basic clinical tasks as needed.
• Help patients with eyewear selection and insurance verification.

Skills

Customer service

Communication

Interpersonal skills

Organization

Education

High school diploma or equivalent

Tools

Basic computer skills

MS Office

Job description

Customer Service Representative - Join Our Growing Team!

Are you looking for more than just another job? Premier Eye Associates is seeking a friendly, compassionate, and motivated Customer Service Representative to join our growing private practice. This position offers the opportunity to learn multiple areas of eye care, including front desk, clinical technician, and optical duties. No previous eye care experience is required, as we provide comprehensive on-the-job training. We’re looking for someone who is dependable, adaptable, eager to learn, and ready to step in wherever needed to provide an exceptional experience for our patients.

What You'll Do

• Welcome patients, assist with check-in and check-out, answer phones, schedule appointments, and support front-office operations
• Guide patients through health histories, pre-testing, diagnostic testing, and other clinical aspects of their visit
• Assist doctors with patient flow, contact lens services, pre- and post-operative care, and patient education
• Help patients with frame selection, eyewear options, and other optical services
• Verify insurance benefits and assist with patient paperwork and information
• Educate patients about routine, preventative, and medical eye care
• Provide friendly, attentive service while helping wherever needed across the practice

No experience? That's okay! We provide comprehensive on-the-job training and are committed to helping you develop valuable skills throughout the practice.

Why You'll Love Working Here

Supportive & Growth-Oriented Culture

We invest in our team and want our employees to grow both personally and professionally. You'll have the opportunity to learn multiple areas of eye care rather than being limited to a single role.

Work-Life Balance

Enjoy a consistent Monday through Friday schedule with no evenings or weekends.

Comprehensive Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off (PTO)
• Paid parental leave
• Paid holidays, including New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas
• Employee discounts on eyewear and services
• On-the-job training

Opportunity for Advancement

Because you'll learn multiple areas of the practice, this position provides an excellent foundation for advancement. Team members who demonstrate strong performance, dependability, and leadership may have opportunities to take on additional responsibilities as they grow.

Positive, Professional Environment

Be part of a team that values compassion, organization, teamwork, excellent patient care, and creating a workplace people enjoy being part of.

About Premier Eye Associates

Premier Eye Associates is a growing, privately owned eye care practice providing advanced primary and medical eye care in a welcoming, patient-centered environment. We combine advanced technology with personalized care and believe exceptional patient experiences start with an exceptional team. We value compassion, teamwork, and professional growth while creating a positive workplace where employees can learn, advance, and build meaningful long-term careers in healthcare.

What We're Looking For

• Friendly, compassionate, and professional
• Dependable and punctual
• Organized and detail-oriented
• Comfortable interacting with patients throughout the day
• Able to transition between different responsibilities
• Willing to learn new skills and accept feedback
• Team-oriented and willing to help coworkers
• Interested in healthcare and patient care
• Looking for an opportunity to grow professionally
• Interested in building a long-term career with opportunities for advancement
• 
  

Required Qualifications

• High school diploma or equivalent

Preferred Qualifications

The following are helpful but not required:

• Previous customer service experience
• Receptionist or front-office experience
• Medical or healthcare experience
• Optical or eyewear experience
• Strong communication and interpersonal skills
• Basic computer skills
• Ability to stay organized in a busy environment
• Desire to learn multiple areas of an eye care practice

Candidates do not need to meet all of these preferred qualifications to apply.

Position Details

• Job Type: Full-time
• Schedule: Monday through Friday
• Shift: 8-hour shifts
• Evenings: None
• Weekends: None
• Pay Range: minimum $14.00 per hour; final pay is based on relevant experience and qualifications

How to Apply

Apply through this job posting with your current résumé. Applications are reviewed on a rolling basis, and qualified candidates will be contacted regarding the next step in the interview process. Join our team and play an important role in helping patients see clearly while building a rewarding career in eye care.

What to Expect After Applying

We review applications on a rolling basis and aim to move quickly while keeping candidates informed throughout the process. Qualified applicants will be contacted for an initial interview, followed by an in-person interview with our team to learn more about Premier Eye Associates and the position. If you’re looking for an opportunity to develop valuable healthcare skills and become an important part of a growing private practice, we’d love to hear from you.

Apply today and take the next step toward joining the Premier Eye Associates team!