Customer Service Representative

WIN Waste Innovations; Portsmouth (IA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical plans

PTO program

Floating Holidays

401k match

Tuition reimbursement

College loan reimbursement

Scholarship program for dependents

Parental Leave

Inclusive culture

Employee engagement events

Employee resource groups

Job summary

WIN Waste Innovations is seeking a Customer Care Agent to handle a high volume of customer calls and navigate multiple systems to answer questions and resolve issues. You will communicate in a professional, friendly manner and stay calm in a fast-paced environment.

Responsibilities include listening to customers, documenting interactions, and guiding them through solutions, while collaborating with teams to ensure a positive customer experience and timely issue resolution.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Experience in customer service is a plus.

Responsibilities

• Handle a high volume of incoming calls from customers.
• Navigate multiple systems to answer questions and resolve issues.
• Communicate effectively and professionally in a conversational manner.
• Maintain a calm, patient approach in a fast-paced environment.

Skills

Decision making

Multi-tasking

Verbal communication

Written communication

Keyboarding

MS Office

Punctuality

Customer service

Education

High school diploma or GED

Tools

Outlook

Word

MS Office

Job description

WIN Waste Innovations is looking for a Customer Care Agent. They will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. We are a People First organization, with a mission of putting our customers at the center of everything we do. Customer Care Agents must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool, and collected in a fast-paced, ever-changing environment is a must.

Requirements:

• Ability to quickly assess information and make decisions
• Ability to effectively multi-task and quickly navigate multiple systems
• Excellent verbal, written and keyboarding skills
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Customer service experience is a plus
• Punctual, dependable, and reliable
• Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.

What You'll Enjoy:

• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.

At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Pay Range

$20-$23/hour