Customer Service Representative

LKQ Corp.; Portland (OR); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Parental Leave

401k with generous company match

Life Insurance

Job summary

LKQ Corp. is hiring a Customer Service Representative for our Portland, OR location. You will provide world-class customer service, handle phone and email inquiries, and work with distribution centers to ensure accurate documentation.

The role emphasizes product knowledge, sales outreach from online leads, and reliable communication with customers. The ideal candidate has a high school diploma, call center experience preferred, and bilingual abilities (English/Spanish or English/French) are a

Qualifications

• Experience in customer service, preferably in a call center environment.
• Bilingual abilities English/Spanish or English/French considered a plus.
• Proficiency with Outlook, Word, Excel and basic business software.

Responsibilities

• Provide quality customer service and communicate with distribution centers and customers to ensure accurate documentation.
• Handle calls and emails regarding price quotes, purchase quotes, and various inquiries.
• Assist customers in finding products, provide solutions, and generate sales from online leads when possible.
• Maintain regular communication with customers and follow established procedures.

Skills

Outlook

Word

Excel

Customer service

Bi-lingual English/Spanish

Bi-lingual English/French

Education

High School Diploma/GED

Associate's Degree

Tools

Ebay knowledge

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: 3012 Portland, ORtime type: Full timeposted on: Posted Todayjob requisition id: R71982### Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!Pay Rate $20 + Commission Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.**Essential Job Duties*** Provide quality customer service.* Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.* Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.* Ensure the company establishes and maintain constant communication with customers.* Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries.* May require an understanding of eBay and eCommerce sites.* May generate sales/buys from online leads.* Provide customers with a better solution when available, and assist our customers in finding the products they need.* Perform all tasks to specified standards and metrics on a consistent basis.* Assume other duties as assigned.**Supervisory Responsibilities*** Not responsible for supervising employees.**Minimum Requirements****Education & Experience*** High School Diploma/GED**Preferred Requirements*** Associate's Degree* Sales or customer service experience, especially in a call center environment.* Bi-Lingual, English & Spanish or English & French.**Knowledge/Skills/Abilities*** Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.* Frequent use of Outlook, Word, Excel, graphics, etc.* Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.* Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.* Decisions generally affect own job or assigned functional area.* Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.* Prioritize assigned and routine tasks. Handle appropriately.* No additional competencies required.**Essential Physical Demands/Work Environment*** Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.* Travel may be required periodically, including overnight stays (contingent on position requirements).* Must be able to lift up to 50 pounds.**Benefits:**Health/Dental/Vision Insurance Paid Time Off Paid Parental Leave Fertility Coverage 401k with Generous Company Match Company Paid Life Insurance and Long-Term Disability Short-Term Disability Employee Assistance Program Tuition Reimbursement Employee Discounts PNC Daily Pay OptionJoin us for an exciting career journey with positive, driven individuals.### About Us**Leading With Innovation** As a Fortune 500 leader (#318), LKQ is at the industry’s forefront, operating across 25 countries with over 1,600 locations. Join us to shape the future of vehicle repair and customization, where your impact resonates globally.### Why Work Here?**Accelerate Your Career at LKQ** Join LKQ, a global force of over 51,000 strong across 1,700 locations. Here, you are a part of a community that drives our success and your career forward. Embrace the opportunity to grow, innovate, and lead the industry with us.### Get in Touch**Connect With Your Future** Let’s discover what you bring to LKQ. Share your talents and aspirations with our recruiters. If there’s a fit, we’ll reach out to explore the possibilities together. Your career journey starts with a conversation.**Shape the Future with LKQ** Embark on a journey where your work makes a tangible impact on the industry and beyond. LKQ offers a challenging yet rewarding career path filled with opportunities to grow, innovate, and contribute to a sustainable future. At LKQ, you're not just joining a team; you're stepping into a role where you can truly thrive. Start your career with us and discover where your journey can take you.