Customer Service Representative

Johnson Air Products; Portland (OR); On-site; USD 32,000 - 52,000; Full time

Job summary

Johnson Air Products is seeking a Customer Service Representative to respond to inquiries, write and process orders, and assist with Will Call duties. You’ll coordinate with warehouse, purchasing, and sales to ensure high customer satisfaction and maintain showroom readiness.

This role also handles parts issues, returns, warranties, and returns, while ensuring counter staffing and accurate paperwork. You will greet customers warmly and support front-end operations daily.

Qualifications

• Experience handling customer inquiries and processing orders.
• Ability to manage cash, checks and card sales.
• Familiarity with basic warehouse coordination and showroom restocking.

Responsibilities

• Respond to customer inquiries promptly and courteously.
• Process orders and manage related paperwork.
• Coordinate with warehouse, purchasing, and sales teams to ensure accuracy.
• Handle returns, warranties, and parts issues with vendors and inventory staff.
• Assist with counter sales and Will Call duties as needed.
• Ensure Will Call counter is staffed and paperwork is up to date.
• Provide a positive customer experience and resolve issues efficiently.
• Greet customers and maintain showroom organization and cleanliness.

Skills

Customer service

Cash handling

Order processing

Phone systems

RF scanner

Inventory coordination

Communication

Tools

RF scanning system

Inventory management software

Job description

Position Summary

Customer Service Primary Duties: The Customer Service Representative responds to all customer inquiries, writes and processes orders, assists in handling monies, fields complaints in a prompt, courteous and efficient manner.

Works in coordination with warehouse personnel, purchasing personnel, and sales personnel to achieve high levels of customer satisfaction. Additionally, provides back-up for counter sales and is also responsible for assisting with Will Call phone duties and maintaining all will call paperwork and counter-related Job queues.

Make sure that the Will Call counter is always staffed and coordinates break and lunch times with co-workers.

Parts, Warranties and Product Returns: Responsible for helping Customers and working with Vendors, Inventory Control personnel, and Purchasing personnel with parts issues such as returns, warranty issues, and selling new parts.

Secondary Duties: Assists with keeping the showroom area clean and stocked with current products and rotating and fronting merchandise in the showroom area, and periodic inspections of restroom facilities. May occasionally be required to pull orders and may be called upon for facility opening or closing duties.

Key Responsibilities

• Basic knowledge of our software system including how to write stock orders, obtain customer pricing, check product availability, create procurements, handle cash, check and credit card sales, and demonstrate a comfort level with the system.
• Basic knowledge of the RF scanning system including pulling orders, moving product, and location maintenance
• Understands the basics of the Company phone system including putting customers on hold, transferring calls, intercom addresses, and leaving voice mail messages.
• Generate all paperwork necessary to effectively perform counter duties.
• Provides our customers with a “WOW” experience by responding to all inquiries and complaints concerning orders, shipments, inventory counts, etc. in a courteous, sincere, and prompt manner.
• Check back orders to substitute other products when possible.
• Reports on customer feedback to management, including any signs of customer dissatisfaction.
• Handles returned merchandise in an efficient manner and assures that the returned material is either new or unused and is suitable to be resold.
• Handles basic nonstock inquiries and pricing.
• Coordinates customer shipping requests with the dispatcher.
• Loads and unloads orders for customers as needed.
• Responsible for showroom product restocking
• Greet all customers in a welcoming manner when they enter the showroom (by name if known)