Customer Service Representative

Sunstall Inc.; Pleasanton (CA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Retirement Plan

Vacation Days

Paid Holidays

CA Paid Sick Leave

Job summary

Pyro-CommSystems seeks a Customer Service Coordinator to provide administrative and operational support in a service environment. You will manage service calls, dispatch technicians, process invoices, and support field operations for fire alarm systems.

The role ensures smooth coordination between service inspection teams, customers, and internal departments, with an emphasis on accurate invoicing and timely follow-up.

Qualifications

• Minimum 2+ years of administrative, dispatching, or customer service experience in construction, fire alarm, security, ERRCs, or MDU environments.
• Professional demeanor, able to interact with others with tact and respect.
• Excellent organizational, multitasking, and communications skills.
• Basic Microsoft Excel and Word skills, in addition to use of Outlook.
• Ability to learn quickly and adapt to different computer/software systems.
• Team-oriented with a customer-first approach.
• Positive attitude.
• High School Diploma or GED required.
• Valid driver’s license with good driving history.

Responsibilities

• Handle incoming customer calls and emails regarding service, maintenance, and inspection inquiries.
• Customer and the service technicians' main point of contact.
• Coordinate with construction project managers, property managers, and other vendors.
• Schedule and dispatch inspection technicians for different labor types, times, and days.
• Creation and closing of work orders in service department system.
• Attend open work order meetings to assist in scheduling return visits to sites.
• Maintain service inspection records, job files, and project documentation for multiple sites.
• Track open service inspection tickets and follow up to ensure timely completion.
• Prepare, review, and process invoices accurately and promptly.
• Support inspection supervisor with reporting, documentation, and administrative tasks.
• Ensure compliance with company policies, safety procedures, and industry standards.
• Good attendance and punctuality, with ability to work overtime if needed.
• Assist with various administrative tasks as needed.

Skills

Administrative experience

Dispatching

Customer service

Professional demeanor

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

CustomerServiceCoordinator

ImmediateEmployment

Full-TimeNon-ExemptPosition

• Payrangefrom$35.00-$40.00hourly
• Reportinglocation:PleasantonCA
• MustresideintheBayArea
• Inbranchposition
• ReportstotheInspectionSupervisor
• Acceptingapplicationsthrough10/10/2026

AbouttheCompany

PyroCommSystemswasfoundedinHuntingtonBeach,CAin1980byMichaelDonahueandquicklybecameoneofthepremierfirealarmcompaniesinSouthernCalifornia.Thecompany'sfocuswasprovidingqualityinstallationsandservicetocontractors,end-users,andpropertymanagers.Manyoftheemployeeshavemorethan20yearsofservicewithPyroCommSystems.In1996,Pyro-CommSystemsopenedtheirsecondofficeinCarlsbad,CAtosupportclientsthroughoutthegreaterSanDiegoarea.In2010,Pyro-CommSystemsopenedathirdofficeintheSanFranciscoBayareatosupportclientsthroughoutNorthernCalifornia.

PyroCommSystemshasbeeninvolvedinthedesign,engineering,andinstallationphasesofFire/LifeSafety,HealthcareCommunications,SecurityIntrusion,Voice&Data,CCTVandAccessControlSystemsonthousandsofprojectswithOwners,Engineers,DevelopersandGeneralContractors.Fromdesign,engineering,andcodeconsulting,Pyro-CommSystemsprovides"valueadded"servicestoProfessionalEngineers&amp,Architects,Developers,Contractors,andEndUsers.

AbouttheJob

TheCustomerServiceCoordinatorprovidesadministrativeandoperationalsupportinaserviceenvironment,managingcustomerservicecalls,dispatchingtechnicians,processinginvoices,andsupportingfieldoperationsforfirealarm.Thisroleensuressmoothcoordinationbetweenserviceinspectionteams,customers,andinternaldepartments.

ResponsibilitiesfortheCustomerServiceCoordinator

• Handleincomingcustomercallsandemailsregardingservice,maintenance,andinspectioninquiries
• Customerandtheservicetechnicians'mainpointofcontact
• Coordinatewithconstructionprojectmanagers,propertymanagers,andothervendors
• Scheduleanddispatchinspectiontechnicians(#ofpeopleforeachlabortype,time,&day)
• Creationandclosingofworkordersinservicedepartmentsystem
• Attendopenworkordermeetingstoassistinschedulingreturnvisitstosites
• Maintainserviceinspectionrecords,jobfiles,andprojectdocumentationformultiplesites
• Trackopenserviceinspectionticketsandfollowuptoensuretimelycompletion
• Prepare,review,andprocessinvoicesaccuratelyandpromptly
• Supportinspectionsupervisorwithreporting,documentation,andadministrativetasks
• Ensurecompliancewithcompanypolicies,safetyprocedures,andindustrystandards
• Goodattendanceandpunctuality,withabilitytoworkovertimeifneeded
• Assistwithvariousadministrativetasksasneeded

ExperienceandEducation

• Minimumof2+yearsofadministrative,dispatching,orcustomerserviceexperienceinconstruction,firealarm,security,ERRCS,orMDUenvironments.
• Professionaldemeanor,abletointeractwithotherswithtactandrespect
• Excellentorganizational,multitasking,andcommunicationskills
• BasicMicrosoftExcelandWordskills,inadditiontouseofOutlook
• Abilitytolearnquicklyandadapttodifferentcomputer/softwaresystems
• Team-orientedwithacustomer-firstapproach
• PositiveAttitude
• HighSchoolDiplomaorGEDrequired
• Validdriver'slicensewithgooddrivinghistory

PhysicalandEnvironmentalDemands

• Sitting-Constantly(6-8hours/daily)
• Walking-Occasionally(0-3hours/daily)
• Standing-Occasionally(0-3hours/daily)
• StandingonLadder-Occasionally(0-3hours/daily)Bending(NeckandWaist)-Occasionally(0-3hours/daily)
• Twisting(NeckandWaist)-Occasionally(0-3hours/daily)
• Lifting0-20Lbs.-Occasionally(0-3hours/daily)
• Carrying0-20Lbs.-Occasionally(0-3hours/daily)

Benefitsinclude:

• Medical,Dental,VisionandLife,insuranceplans-employeecontributionsrequired
• BasicLife/AD&DInsuranceandLong-TermDisabilityInsurance-coveredbytheemployer
• DiscountedAFLACisavailableattheemployee'sexpense
• 401KRetirementplan
• Vacationdays,dependentontheposition
• CApaidsickleaveearnedattherateperCAstatelawrequirementsPaidholidays:NewYearsDay,MemorialDay,IndependenceDay,LaborDay,Thanksgiving,andthedayafter,ChristmasDay

Pyro-CommSystems,Inc.isanequalopportunityemployer.Allqualifiedcandidateswillbeconsideredregardlessofrace,color,religion,nationalorigin,sex,geneticinformation,age,disability,orveteranstatus