HVAC & Plumbing Dispatch Coordinator

Jazz Heating, Cooling, Plumbing, & Electrical; Pleasanton (CA); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

A leading home services provider seeks a Dispatcher in Pleasanton, CA. The role involves coordinating technicians, managing customer inquiries, and ensuring efficient service delivery. Ideal candidates will have 1+ years in customer service and dispatching, with a focus on reliability and teamwork. Competitive pay at $26-$30 per hour plus bonuses, alongside comprehensive benefits including health insurance and retirement plans, demonstrate the company's commitment to employee welfare.

Qualifications

• 1+ years of customer service experience required.
• 1+ year of call center experience preferred.
• 1+ year of dispatching experience necessary.
• Strong attention to detail is essential.
• Flexibility in availability and reliable transportation.

Responsibilities

• Dispatch technicians to customer homes.
• Book inbound calls and emails.
• Sell products and services to existing customers.
• Handle overflow calls.
• Dispatch maintenance technicians as needed.

Skills

Customer service experience

Call center experience

Dispatching experience

Attention to detail

Team player

Computer and software knowledge

Job description

Jazz Home Servicesis a top-notch Northern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture.

TheDispatcheris responsible for dispatching technicians, addressing inquiries, resolving issues, and offering support related to HVAC/ Plumbing products and services.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
  
  

What You Will Do

• Dispatch our technicians to customer homes
• Booking in-bound calls, emails to customers
• Selling products and services to existing customers
• Handle calls from over-flow
• Dispatching maintenance technicians to customers
  
  

What You Bring

• 1+ years of customer service
• 1+ year of call center experience
• 1+ year of dispatching experience
• Strong attention to detail
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude
• Flexible availability, reliable transportation
• Computer/ software knowledge a plus
  
  

Physical Demands

• Stand/Sit: Must be able to remain in stationary position 50% of the
• May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
• May be required to drive and sit for long periods of time
• May be required to maneuver up to 25 lb. by lifting, carrying or pushing
  
  

Pay Transparency

The starting rate for this opportunity ranges from$26-$30 plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.

Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience.

Jazz is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.