Customer Service Representative

NCC; Pleasant Valley Township (IA); Hybrid; USD 24,796 - 35,817; Full time

Benefits offered by this job

Competitive hourly pay

Unrestricted PTO

Health/dental/vision insurance

401(k) with company match

Professional development & continuous

Growth opportunities

Job summary

NCC in the United States is seeking a full-time Special Operations Customer Service Representative to address inquiries, resolve issues, and support existing customers and integrator partners. You will provide front-line support for calls, emails, and account changes.

Reporting to the Director of Operations, you will activate and set up new customers with partners, maintain records, and collaborate across sales and credit teams to deliver exceptional service.

Qualifications

• 2+ years of customer service experience in an inbound service center environment.
• Ability to analyze and resolve customer issues across diverse scopes.
• Proficient in Microsoft Office and Salesforce.com.
• Strong verbal and written communication skills.
• Ability to interpret and communicate detailed product information.
• Highly collaborative team player with a passion for providing great service.
• Ability to manage multiple tasks.
• Positive, assertive individual with a desire to learn, grow, and develop.
• Experience or knowledge in the automotive industry a plus.

Responsibilities

• Activation and setup for new customers with our integrated partners while driving operational KPI's.
• Maintain customer records and update databases with accurate information.
• Acting as a liaison between sales, credit bureaus and customers.
• Providing customer support on incoming calls and emails.
• Assist in a variety of other projects on an as-needed basis.

Skills

Customer service

Microsoft Office

Salesforce.com

Verbal and written communication

Product information interpretation

Team player

Multitasking

Positive, assertive approach

Automotive industry knowledge

Tools

Microsoft Office

Salesforce.com

Job description

Hybrid in Las Vegas, NV or Bettendorf, IA

Who We Are

NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

Overview

Seeking a full-time Special Operations (Customer Service) Representative who is passionate about operational excellence, team collaboration, and delighting customers. Your primary responsibilities will include addressing inquiries, resolving issues, and supporting existing customers and integrator partners. Reporting to the Director of Operations, you will provide front-line support for incoming calls, emails, technical support, and account setup and changes.

What You'll Do

• Activation and setup for new customers with our integrated partners while driving operational KPI's
• Maintain customer records and update databases with accurate information
• Acting as a liaison between sales, credit bureaus and customers
• Providing customer support on incoming calls and emails
• Assist in a variety of other projects on an as-needed basis

What You'll Have

• Minimum of 2 years' customer service-related experience in an inbound service center work environment
• Ability to analyze and resolve customer issues of diverse scopes
• Strong working knowledge of Microsoft Office and Salesforce.com
• Effective verbal and written communication skills
• Ability to interpret and communicate detailed product information
• Highly collaborative team player with a passion for providing great service
• Ability to manage multiple tasks
• Positive, assertive individual with a desire to learn, grow, and develop
• Experience or knowledge in the automotive industry a plus

What We Offer

• Competitive Hourly Pay
• Unrestricted PTO
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development opportunities and continuous training.
• A supportive and dynamic work environment with opportunities for growth and advancement.

Hiring Timeline:

• Culture Index Survey (10-Minute)
• Recruiter Phone Screen
• Hiring Manager Interview
• Cross-Functional Partner Interview
• Offer

We are an equal employment opportunity employer and a drug-free workplace.

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