Customer Service Representative

National Credit Center; Las Vegas (NV); Hybrid; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive hourly pay

Unrestricted PTO

Health, dental, and vision insurance

401(k) plan with company match

Professional development and training

Growth and advancement opportunities

Job summary

National Credit Center in Las Vegas/Austin hybrid is seeking a SpecialOperations (Customer Service) Representative passionate about delivering exceptional support. You will handle inquiries, resolve issues, and assist existing customers and integrator partners.

Reporting to the Director of Operations, you will manage calls and emails, update records, and collaborate with sales and credit bureaus to ensure smooth account setup and changes. A proactive, team‑oriented mindset will help you thrive.

Qualifications

• Minimum 2 years of customer service experience in an inbound service center environment.
• Ability to analyze and resolve customer issues of diverse scopes.
• Strong working knowledge of Microsoft Office and Salesforce.com.
• Effective verbal and written communication skills.
• Ability to interpret and communicate detailed product information.
• Highly collaborative team player with a passion for providing great service.
• Ability to manage multiple tasks.
• Positive, assertive individual with a desire to learn, grow, and develop.
• Experience or knowledge in the automotive industry a plus.
• Bachelor’s Degree or equivalent preferred but not required.

Responsibilities

• Activation and setup for new customers with our integrated partners while driving operational KPI’s.
• Maintain customer records and update databases with accurate information.
• Act as a liaison between sales, credit bureaus and customers.
• Providing customer support on incoming calls and emails.
• Assist in a variety of other projects on an as-needed basis.

Skills

Customer service

Analytical thinking

Communication

Multitasking

Teamwork

Learning mindset

Automotive knowledge

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Salesforce.com

Job description

Hybrid in Las Vegas or Austin

Who We Are:

NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

Overview:

Seeking a full‑time SpecialOperations (Customer Service) Representative who is passionate about operational excellence, team collaboration, and delighting customers. Your primary responsibilities will include addressing inquiries, resolving issues, and supporting existing customers and integrator partners. Reporting to the Director of Operations, you will provide front‑line support for incoming calls, emails, technical support, and account setup and changes.

What You’ll Do:

• Activation and setup for new customers with our integrated partners while driving operational KPI’s
• Maintain customer records and update databases with accurate information
• Act as a liaison between sales, credit bureaus and customers
• Providing customer support on incoming calls and emails
• Assist in a variety of other projects on an as‑needed basis

What You’ll Have:

• Minimum of 2 years’ customer service‑related experience in an inbound service center work environment
• Ability to analyze and resolve customer issues of diverse scopes
• Strong working knowledge of Microsoft Office and Salesforce.com
• Effective verbal and written communication skills
• Ability to interpret and communicate detailed product information
• Highly collaborative team player with a passion for providing great service
• Ability to manage multiple tasks
• Positive, assertive individual with a desire to learn, grow, and develop
• Experience or knowledge in the automotive industry a plus
• Bachelor’s Degree or equivalent preferred but not required

What We Offer:

• Competitive Hourly Pay
• Unrestricted PTO
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) plan with company match
• Professional development opportunities and continuous training
• A supportive and dynamic work environment with opportunities for growth and advancement

Hiring Timeline:

• Culture Index Survey (10‑Minute)
• Recruiter Phone Screen
• Hiring Manager Interview
• Cross‑Functional Partner Interview
• Offer

We are an equal employment opportunity employer and a drug‑free workplace.