Customer Service Representative

National Credit Center; Pleasant Valley Township (IA); Hybrid; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive pay

Unrestricted PTO

Health benefits

401(k) match

Professional development

Growth opportunities

Job summary

National Credit Center in the United States is seeking a full-time SpecialOperations(Customer Service) Representative who thrives in a fast-paced environment and is passionate about helping customers. You will handle inbound inquiries, resolve issues, and support existing customers and integrator partners.

Reporting to the Director of Operations, you will provide front-line support via calls, emails, and account changes, while collaborating across teams to ensure smooth onboarding and ongoing

Qualifications

• 2+ years of customer service experience in an inbound service center or similar environment.
• Ability to analyze and resolve customer issues of diverse scopes.
• Excellent verbal and written communication skills.
• Ability to interpret and communicate detailed product information.
• Highly collaborative team player with a passion for providing great service.
• Ability to manage multiple tasks simultaneously.
• Positive, proactive mindset with a desire to learn and grow.
• Experience in the automotive industry is a plus.

Responsibilities

• Activation and setup for new customers with our integrated partners while driving operational KPIs.
• Maintain customer records and update databases with accurate information.
• Act as a liaison between sales, credit bureaus and customers.
• Provide customer support on incoming calls and emails.
• Assist in a variety of other projects on an as-needed basis.

Skills

Customer service

Issue resolution

Verbal communication

Written communication

Multitasking

Team collaboration

Automotive knowledge (nice to have)

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Salesforce.com

Job description

Hybrid in Las Vegas, NV or Bettendorf, IA

Who We Are:

NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting‑edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high‑growth environment.

Overview:

Seeking a full‑time SpecialOperations(Customer Service)Representative who is passionate about operational excellence, team collaboration, and delighting customers. Your primary responsibilities will include addressing inquiries, resolving issues, and supporting existing customers and integrator partners. Reporting to the Director of Operations, you will provide front‑line support for incoming calls, emails, technical support, and account setup and changes.

What You’ll Do:

• Activation and setup for new customers with our integrated partners while driving operational KPI’s
• Maintain customer records and update databases with accurate information
• Act as a liaison between sales, credit bureaus and customers
• Providing customer support on incoming calls and emails
• Assist in a variety of other projects on an as‑needed basis

What You’ll Have:

• Minimum of 2 years’ customer service‑related experience in an inbound service center work environment
• Ability to analyze and resolve customer issues of diverse scopes
• Strong working knowledge of Microsoft Office and Salesforce.com
• Effective verbal and written communication skills
• Ability to interpret and communicate detailed product information
• Highly collaborative team player with a passion for providing great service
• Ability to manage multiple tasks
• Positive, assertive individual with a desire to learn, grow, and develop
• Experience or knowledge in the automotive industry a plus
• Bachelor’s Degree or equivalent preferred but not required

What We Offer:

• Competitive Hourly Pay
• Unrestricted PTO
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development opportunities and continuous training.
• A supportive and dynamic work environment with opportunities for growth and advancement.

We are an equal employment opportunity employer and a drug‑free workplace.