Customer Service Representative

NationsBenefits; Plantation (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

NationsBenefits is seeking a Customer Support Representative in Plantation, FL to handle customer calls and assist with web, mobile, and terminal platforms. You will troubleshoot UI/UX issues, learn multiple systems, and provide patient, clear assistance to clients.

The role requires 1–2 years of support experience, a High School diploma, and comfort with POS terminals and related devices. Onshore/offshore collaboration and Microsoft Office proficiency are expected.

Qualifications

• High School diploma or equivalent.
• Preferable knowledge for Atlassian Suite (Jira and Confluence).
• Proficient with Microsoft Office (Word, Excel, Power Point).
• Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN.
• Quick learning capabilities.
• 1-2 years of customer support experience.
• Ability to work with onshore and offshore teams.
• Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
• Bilingual Preferred
• Organizational Skills

Responsibilities

• Exceptional communication skills.
• Ability to troubleshoot mobile & web-app UI/UX issues with clients over the phone.
• Demonstrable patience when communicating with clients.
• Cross-teams communication.
• Learning various systems to obtain knowledge needed to support customer inquiries.
• Learn the fundamentals of each frontend portal.
• Learn and be proficient in our Benefits POS app and associated i9000s terminal.

Skills

Customer service

Troubleshooting

Communication skills

Cross-team collaboration

Learning agility

Bilingual

Education

High School diploma or equivalent

Tools

Jira

Confluence

Microsoft Office

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India

Role

As a customer support representative, you will be responsible for answering customer calls and assisting them with any help they may require. Issues vary, so extensive knowledge of our web, mobile platforms, and terminals will be necessary for troubleshooting.

Responsibilities

• Exceptional communication skills
• Ability to troubleshoot mobile & web-app UI/UX issues with clients over the phone.
• Demonstrable patience when communicating with clients.
• Cross-teams communication.
• Learning various systems to obtain knowledge needed to support customer inquiries.
• Learn the fundamentals of each frontend portal.
• Learn and be proficient in our Benefits POS app and associated i9000s terminal.

Qualifications

• High School diploma or equivalent
• Preferable knowledge for Atlassian Suite (Jira and Confluence)
• Proficient with Microsoft Office (Word, Excel, Power Point)
• Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN.
• Quick learning capabilities
• 1-2 years of customer support experience
• Ability to work with onshore and offshore teams
• Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
• Bilingual Preferred
• Organizational Skills