Customer Service Representative

NationsBenefits, LLC; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

NationsBenefits, LLC is seeking a customer support representative to handle customer calls, troubleshoot mobile and web platforms, and assist clients with inquiries across our POS and i9000s terminals. You will gain familiarity with multiple frontend portals and our Benefits POS app while working with onshore and offshore teams.

Ideal candidates have a High School diploma, 1–2 years in customer support, and comfortable with POS devices and VPN concepts.

Qualifications

• High School diploma or equivalent
• Preferable knowledge for Atlassian Suite (Jira and Confluence)
• Proficient with Microsoft Office (Word, Excel, Power Point)
• Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN.
• Quick learning capabilities
• 1-2 years of customer support experience
• Ability to work with onshore and offshore teams
• Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
• Bilingual Preferred
• Organizational Skills

Responsibilities

• Answer customer calls and assist them with any help they may require.
• Troubleshoot mobile & web-app UI/UX issues with clients over the phone.
• Demonstrable patience when communicating with clients.
• Cross-teams communication.
• Learning various systems to obtain knowledge needed to support customer inquiries.
• Learn the fundamentals of each frontend portal.
• Learn and be proficient in our Benefits POS app and associated i9000s terminal.

Skills

Communication

Troubleshooting

Patience

Cross-team

Learning systems

Frontend knowledge

Bilingual

Organization

Education

High School diploma

Tools

Jira

Confluence

MS Office

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India

Role:

As a customer support representative, you will be responsible for answering customer calls and assisting them with any help they may require. Issues vary, so extensive knowledge of our web, mobile platforms, and terminals will be necessary for troubleshooting.

Responsibilities:

• Exceptional communication skills
• Ability to troubleshoot mobile & web-app UI/UX issues with clients over the phone.
• Demonstrable patience when communicating with clients.
• Cross-teams communication.
• Learning various systems to obtain knowledge needed to support customer inquiries.
• Learn the fundamentals of each frontend portal.
• Learn and be proficient in our Benefits POS app and associated i9000s terminal.

Qualifications:

• High School diploma or equivalent
• Preferable knowledge for Atlassian Suite (Jira and Confluence)
• Proficient with Microsoft Office (Word, Excel, Power Point)
• Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN.
• Quick learning capabilities
• 1-2 years of customer support experience
• Ability to work with onshore and offshore teams
• Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
• Bilingual Preferred
• Organizational Skills

NationsBenefits is an equal opportunity employer. ****