Customer Service Representative

Holcim Ltd.; Plano, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) or Roth 401(k)

Medical, Dental, Disability & Life Ins

Health Savings Accounts (HSA)

Vision coverage

Paid time off

Paid Parental Leave

Educational Assistance Program

Dress for your day

Job summary

Amrize North America Inc. is seeking a Customer Service Representative to support safe, efficient jobsite operations. You will coordinate with the onsite General Manager/Supervisor, communicate with drivers and Dispatch, and address safety concerns on site.

Responsibilities include ensuring truck access, resolving customer issues, relaying pour details, and assisting drivers with safety directions and site logistics. Must have high school diploma or GED and 1–3 years of related experience.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related experience preferred with a proactive safety focus.
• Bi-lingual communications skills are a plus; ability to interact professionally with customers.

Responsibilities

• Arrive at the job site to ensure clear pathway for trucks.
• Communicate with the onsite General Manager or Supervisor to gather pour info.
• Address customer issues and ensure timely resolution.
• Coordinate with drivers to convey safety issues and directions to site entrance.
• Respond to spills and fluid leaks; assist drivers stuck in mud and hook up trailers.
• Assist with washing down to minimize downtime and maintain site cleanliness.

Skills

Dispatch systems

Personal computer

Telephone headset

Education

High School Diploma or GED

Job description

COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Join Amrize as a Customer Service Representativeand help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

ABOUT THE ROLE

The Customer Service Representative is responsible for supporting safe and efficient jobsite operations by coordinating with the onsite General Manager/Supervisor, communicating with drivers and Dispatch, and identifying and addressing potential safety concerns.

WHAT YOU'LL ACCOMPLISH

• Arrive on job site to ensure the pathway is free and clear for our trucks to get in and out safely.
• Communicate with the onsite General Manager or Supervisor to gather important info regarding the pour.
• Addressescustomer issues and ensures effective problem resolution.
• Communicate with the drivers to ensure the are aware of any and all safety issues on the jobsite, and able to assist drivers with correct directions to the jobsite entrance.
• Respond to and clean up any concrete spills and fluid leaks.
• Able to assist drivers that are stuck in the mud on the jobsite such as helping to hook up a strap and pull them out.
• Help assist drivers washing down to eliminate excessive was down times.
• Able to hook up a trailer to a pick up truck.
• Able to be outside for excessive time during extreme temp conditions.

WHAT WE'RE LOOKING FOR

• Education: High School Diploma or GED
• Required Work Experience: Minimum of 1-3 years of related experience, and a proactive approach to identifying and addressing safety concerns.
• Additional Education Preferred: Compensation will review the educational and years of experiencerequirements once the completed description has been submitted.
• Required Technical Skills: Dispatch systems, Personal Computer, Telephone and Telephone Headset.

Additional Requirements

• Excellent oral (telephone) communication skills. Bi-lingual communicationsskills are a plus. Ability to professionally interact with internal and external customers. Detail orientedwith the ability to handle multiple tasks at one time. Able to prioritize work. Strong organizational skills.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email [e-mail]. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.