Customer Service Representative

MSA; Pittsfield (NH); Hybrid; USD 18,000 - 26,000; Full time

Job summary

MSA Safety is seeking an organized order processing specialist to handle distributor inquiries, quotes, and order validation. The role supports customers with timely data entry and accurate processing in a fast-paced environment.

The position offers a hybrid work arrangement (on-site and remote) depending on experience, with opportunities to collaborate across teams. Strong English communication and attention to detail are essential for success.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• 1–2 years of experience in Customer Service or related tasks preferred.

Responsibilities

• Receiving and processing orders, inquiries, quotes from distributors.
• Work with orders received.
• Validate orders to ensure manufacturability of products.
• Review and validate variable data with distributor orders/quotes.
• Process order and quote changes/updates requested by distributor.
• Provide customer service support with quotations, calls, questions, inquiries.

Skills

Time management

English fluency

Data entry accuracy

Teamwork

Attention to detail

Organization

Multi-tasking

Hybrid work readiness

Office 365 familiarity

CRM familiarity

Education

High school diploma or equivalent

Associates degree

Tools

Office 365

CRM

SAP

ABS400

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Receiving and processing orders, inquiries, quotes received from distributors
• Work with orders received
• Validate orders received from distributor to ensure manufacturability of products
• Review and validate all variable data received with distributor order and/or quote requests
• Process order and/or quote changes/updates requested by distributor
• Customer service duties assisting with quotations, calls, questions, inquiries, etc.

Qualifications

Special knowledge, skills and abilities required:

• Self-starter with excellent time management skills
• Strong fluency in English language, both written and verbal
• Proficiency in keyboarding and data entry while maintaining accuracy
• Demonstrated ability to work in a team environment
• Proven success in a job or tasks requiring strong attention to detail
• Strong organizational skills and ability to multi-task
• Demonstrated ability to meet daily entry goals in a fast-paced environment.
• Role has possibility of being hybrid (on-site and remote work) but that is not a guarantee and would be based upon level of experience and skill with the job

Preferred:

• Experience with Office 365, CRM, SAP, ABS400.
• Experience in order management systems.

Education and experience required:

• High school diploma or equivalent.

Preferred:

• Associates degree.
• 1 – 2 years of experience in Customer Service and its related tasks.

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