Customer Service Representative

SMITH TURF & IRRIGATION LLC; Pineville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO & Holidays

401(k) with company match

Employee referrals

Advancement opportunities

Training & Certifications

Counseling services (EAP)

Product discounts

Weekends off

Job summary

Smith Turf & Irrigation LLC in Pineville, NC is seeking a counter sales specialist to assist walk-in and call-in customers with irrigation and landscaping equipment. You will guide customers through our sales process, provide product knowledge and ensure prompt, accurate service.

The role emphasizes teamwork, accurate data entry, and maintaining an organized showroom while handling inventory and deliveries to support store performance.

Qualifications

• High school diploma or equivalent.
• 2+ years of retail or counter sales experience.
• Strong phone and face-to-face customer service skills.
• Ability to troubleshoot and research parts or products online.
• Accurate data entry skills and experience using inventory management systems.
• Capable of lifting or moving inventory weighing up to 50 pounds.

Responsibilities

• Provide product knowledge to customers on landscaping and turf care equipment lines.
• Ensure every customer interaction is prompt, professional, and precise.
• Answer customer queries regarding products, equipment, and applications.
• Handle sales processes from order entry to inventory management and deliveries.
• Coordinate with internal teams to guarantee timely product delivery.
• Collaborate with external sales representatives to grow LPG and TCE sectors.
• Keep the showroom and yard tidy, organized and welcoming.

Skills

Customer service

Data entry

Inventory management

Phone & in-person communication

Education

High school diploma or equivalent

Tools

Inventory management software

Job description

About Us:

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service.

Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture.

Position Overview:

Customer service representatives (counter sales) are seasoned professionals with extensive knowledge around equipment, irrigation, and landscape accessory products who assist walk-in and call-in customers through the entire sales process. They are fueled by dedication and play a critical role in upholding our reputation for exceeding our customers’ expectations.

Key Responsibilities:

• Provide product knowledge to customers on our Landscape and Turf Care Equipment product lines by maintaining up-to-date product knowledge on
• Ensure every customer interaction is marked by promptness, professionalism, and precision
• Answer customer queries regarding our wide range of products, including equipment, landscape products, and applications
• Handle the sales processes efficiently, from order entry to inventory management, scheduling deliveries, and assisting with product pickups
• Establish and nurture transparent communication channels with internal teams, guaranteeing timely product delivery
• Work with external sales representatives to enhance growth in LPG and TCE sectors
• Play a role in keeping the branch showroom and yard tidy, organized and welcoming

Required Qualifications:

• High school diploma or equivalent
• 2+ years of retail or counter sales experience
• Strong phone and face-to-face customer service skills
• Ability to troubleshoot and research parts or products online (vendor sites, catalogs)
• Accurate data entry skills and experience using inventory management systems
• Capable of routinely lifting or moving inventory weighing up to 50 pounds

Preferred Qualifications:

• Minimum of 2 years’ experience in lawn care applications, equipment, and irrigation
• Familiarity with power equipment, lawn care products, irrigation, landscape lighting, and drainage applications

Skills & Competencies:

• Demonstrable skills in inventory management systems. An openness to embrace new technological skills is essential
• A proven aptitude for delivering top-notch customer service experiences
• A keenness to learn, adapt, and implement new technologies and mythologies
• Ability to make swift and effective decisions

Benefits:

• Competitive Compensation
• Medical, Dental, Vision, Short and Long Term Disability, Life Insurance
• Paid Time Off and Paid Holidays
• 401(k) with Company Match
• Employee Referral Program
• Opportunity of Advancement
• Paid Training and Certifications
• Free Counseling Services- EAP
• Product Discounts
• Weekends Off!

STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.