Customer Service Representative

Smith Turf & Irrigation LLC; Charlotte, Northern (NC, KY); Hybrid; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, Vision

401(k) with Company Match

Paid Time Off and Paid Holidays

Weekends Off!

Employee Referral Program

Paid Training and Certifications

Free Counseling Services- EAP

Product Discounts

Job summary

Smith Turf & Irrigation LLC is seeking a Customer Service Representative for our Landscape Products Group (LPG). You will assist walk-in and call-in customers, enter orders, manage inventory, and coordinate deliveries.

You will become the go-to expert on irrigation, lighting and drainage, delivering prompt, professional service and helping customers find the right solutions. This role requires 2+ years in retail/wholesale and the ability to lift 50 pounds.

Qualifications

• Minimum of 2 years’ experience in retail or wholesale settings.
• Solid grasp of irrigation, landscape lighting and drainage applications preferred.
• Experience with inventory management systems and willingness to learn new technologies.
• Proven ability to deliver excellent customer service.
• Must be able to lift up to 50 pounds.

Responsibilities

• Be the go-to expert for all LPG products.
• Ensure every customer interaction is prompt, professional, and precise.
• Answer queries about irrigation, landscape lighting products, applications, and pricing.
• Process sales efficiently—enter orders, manage inventory, schedule deliveries or aid pickups.
• Establish and nurture clear communication with internal teams for timely product delivery.
• Collaborate with external sales reps to grow LPG and customer satisfaction.
• Keep the showroom and yard neat, organized, and welcoming.

Skills

Customer service

Irrigation knowledge

Inventory management

Adaptability to new tech

Decision making

Physical stamina

Education

High school diploma or equivalent

Job description

Description

Company Overview

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service.

Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture.

Position Overview

LPG- Customer service representatives (counter sales) are seasoned professionals with extensive knowledge around irrigation, lighting, and drainage products who assist walk-in and call-in customers through the entire sales process. They are fueled by dedication and play a critical role in upholding our reputation for exceeding our customers’ expectations.

What You’ll Do

• Be the go-to expert for all products within STI’s Landscape Products Group (LPG)
• Ensure every customer interaction is marked by promptness, professionalism, and precision
• Acts as a pivotal resources for customers, answering queries about irrigation, landscape lighting products, applications, and pricing
• Process sales efficiently- from entering orders, managing inventory, scheduling deliveries or aiding customers with product pickups
• Establish and nurture transparent communication channels with internal teams, guaranteeing timely product delivery
• Work hand-in-hand with external sales representatives to boost growth in the LPG sector and elevate overall customer satisfaction
• Play a role in keeping the branch showroom and yard tidy, organized and welcoming

Skills We Are Seeking

• Minimum of 2 years’ experience either in a retail or wholesale setting
• A solid grasp of irrigation, landscape lighting and drainage applications is preferred
• Demonstrable skills in inventory management systems. An openness to embrace new technological skills is essential
• A proven aptitude for delivering top-notch customer service experiences
• A keenness to learn, adapt, and implement new technologies and mythologies
• A knack for swift, informed, and effective decision-making
• Capable of routinely handling items weighing up to 50 pounds
• High school diploma or its equivalent is required

Benefits

• Competitive Compensation
• Medical, Dental, Vision, Short and Long Term Disability, Life Insurance
• Paid Time Off and Paid Holidays
• 401(k) with Company Match
• Employee Referral Program
• Opportunity of Advancement
• Paid Training and Certifications
• Free Counseling Services- EAP
• Product Discounts
• Weekends Off!

STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.