Customer Service Representative

Chas Roberts Air Conditioning, Inc.; Phoenix (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid Time-Off

Life insurance

Short-term disability

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Chas Roberts Air Conditioning, Inc. in Phoenix, AZ is seeking a Customer Service Representative for a full-time, in-person role supporting a growing customer base. You will answer inbound calls and emails, perform outbound calls, create service tickets, and schedule appointments.

Company location is 19th Ave - Phoenix, AZ 85021. Ideal candidates bring strong English communication, attention to detail, multitasking ability, and a customer-focused approach.

Qualifications

• Strong English verbal and written communication skills.
• Attention to detail and accuracy.
• Excellent email handling skills.
• Strong customer service focus with the ability to empathize and prioritize customers' needs.
• Ability to multi-task effectively.
• Solid sales acumen.
• Minimum typing speed of 30 words per minute.
• Determination to succeed and personal accountability.
• Contact Center background preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Answer inbound phone calls and respond to email inquiries.
• Perform outbound calls with existing customers.
• Create service tickets and schedule appointments accurately.
• Review customer account information.

Skills

Strong English

Attention to detail

Email handling

Customer service

Multitasking

Sales acumen

Typing 30 wpm

Accountability

Contact Center experience

Bilingual Spanish

Job description

Job DetailsJob Location: 19th Ave - Phoenix, AZ 85021Join Chas Roberts, one of the largest HVAC contractors in Arizona, as a Customer Service Representative. With over 80 years of being family-owned and operated, we are growing every day and looking for dedicated individuals to support our expanding customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and thrive in a family-oriented work environment, this is the job for you! Become part of an established, reputable company that values its employees’ opinions and contributions.

Responsibilities

• Answer inbound phone calls and respond to email inquiries.
• Perform outbound calls with existing customers.
• Create service tickets and schedule appointments accurately.
• Review customer account information.

Knowledge and Skills

• Strong English verbal and written communication skills.
• Attention to detail and accuracy.
• Excellent email handling skills.
• Strong customer service focus with the ability to empathize and prioritize customers' needs.
• Ability to multi-task effectively.
• Solid sales acumen.
• Minimum typing speed of 30 words per minute.
• Determination to succeed and personal accountability.
• Contact Center background preferred.
• Bilingual (Spanish) preferred.

Benefits

• Competitive wages
• Paid Time-Off
• Company-provided life insurance and short-term disability
• Eligibility for medical, dental, vision, and additional life insurance
• 401(k) with company match

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Shift

• 8-hour shift

Language

• Spanish (Preferred)

Work Location: In person

Qualifications