Customer Service Representative

Valley Tree Care; Phoenix (AZ); On-site; USD 49,593,600 - 59,236,800; Full time

Benefits offered by this job

Paid training

Supportive team environment

Bonuses based on performance

Job summary

Valley Tree Care in Phoenix, AZ is seeking a Customer Service Representative to drive outbound calls, present tree care services, and book visits with our arborists. The role emphasizes a friendly, informative approach and a strong focus on customer satisfaction.

You will handle basic inquiries, keep precise call records, and work from our North Phoenix office with a Monday–Friday schedule and 8:00 AM to 5:00 PM hours. Compensation starts at $19.00 per hour with bi-weekly bonuses.

Qualifications

• High school diploma or equivalent.
• Strong communication skills and a confident phone presence.
• Positive attitude and a customer-first mindset.
• Ability to handle rejection professionally and stay motivated.
• Comfortable working with call scripts and customer tracking tools.
• Previous customer service or sales experience is a plus, but not required.

Responsibilities

• Make outbound calls to homeowners from a provided list.
• Introduce our tree care services in a friendly and informative way.
• Explain the benefits of a free tree evaluation.
• Schedule appointments for certified arborists to visit and assess customers’ trees.
• Answer basic questions and handle any initial concerns.
• Maintain accurate records of calls and customer responses.

Skills

Communication skills

Customer focus

Phone presence

Motivation

Call scripts

Sales experience

Education

High school diploma

Tools

Customer tracking tools

Job description

Customer Service Representative

About the Position

Compensation: $19.00 an hour, plus bi-weekly bonus

Key Responsibilities

• Make outbound calls to homeowners from a provided list
• Introduce our tree care services in a friendly and informative way
• Explain the benefits of a free tree evaluation
• Schedule appointments for certified arborists to visit and assess customers’ trees
• Answer basic questions and handle any initial concerns
• Maintain accurate records of calls and customer responses

Qualifications

• High school diploma or equivalent
• Strong communication skills and a confident phone presence
• Positive attitude and a customer-first mindset
• Ability to handle rejection professionally and stay motivated
• Comfortable working with call scripts and customer tracking tools
• Previous customer service or sales experience is a plus, but not required
• Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)
• Ability to reliably commute to our office in North Phoenix

Perks

• Paid training
• Supportive team environment
• Opportunities for growth and bonuses based on performance

Benefits

• Medical Insurance
• Dental Insurance
• Paid Company Holidays
• One Week Paid Time Off
• 401k