Customer Service Representative InboundOutbound Specialist

Valley Tree Care LLC; Phoenix (AZ); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Paid training

Supportive team environment

Opportunities for growth and bonuses

Job summary

Valley Tree Care LLC is seeking a Customer Service Representative in our Phoenix, AZ office to handle outbound calls and promote our tree care services. You will inform homeowners about the free tree evaluation and schedule visits with certified arborists.

The role emphasizes friendly communication, accurate record-keeping, and a willingness to grow with the team; it is an in-office position with opportunities for bonuses based on performance.

Qualifications

• Strong communication skills and a confident phone presence.
• Positive attitude and a customer-first mindset.
• Ability to handle rejection professionally and stay motivated.

Responsibilities

• Make outbound calls to homeowners from a provided list.
• Introduce our tree care services in a friendly and informative way.
• Explain the benefits of a free tree evaluation.
• Schedule appointments for certified arborists to visit and assess customers’ trees.
• Answer basic questions and handle any initial concerns.
• Maintain accurate records of calls and customer responses.

Skills

Communication

Phone presence

Positive attitude

Motivation

Call scripts

Customer tracking tools

Sales mindset

Education

High school diploma or equivalent

Tools

Call scripts

Customer tracking tools

Job description

Customer Service Representative

About the Position

Compensation: $19.00 an hour, plus bi-weekly bonus

Key Responsibilities

• Make outbound calls to homeowners from a provided list
• Introduce our tree care services in a friendly and informative way
• Explain the benefits of a free tree evaluation
• Schedule appointments for certified arborists to visit and assess customers’ trees
• Answer basic questions and handle any initial concerns
• Maintain accurate records of calls and customer responses

Qualifications

• High school diploma or equivalent
• Strong communication skills and a confident phone presence
• Positive attitude and a customer-first mindset
• Ability to handle rejection professionally and stay motivated
• Comfortable working with call scripts and customer tracking tools
• Previous customer service or sales experience is a plus, but not required

Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)

Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona

Perks

• Paid training
• Supportive team environment
• Opportunities for growth and bonuses based on performance

Benefits

• Medical Insurance
• Dental Insurance
• Paid Company Holidays
• One Week Paid Time Off
• 401k