Customer Service Representative

Morrison Express; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation

Job summary

Morrison Express in Phoenix, AZ is seeking a customer service professional to manage outbound orders and carrier coordination. You will process orders via EDI, phone, email or our WMS, and prepare routing and shipping documents for on-time delivery.

The role requires 1-3 years in logistics customer service, strong Excel/Outlook skills, and experience with WMS systems. A comprehensive benefits package is offered.

Qualifications

• 1-3 years of customer service in a 3PL, retail distribution, or logistics environment.
• Strong Excel, Outlook and WMS skills; familiarity with 3PL Central is a plus.
• Excellent follow up, attention to detail and ability to multi-task.

Responsibilities

• Receive and process outbound orders by EDI, phone, email or in-house WMS.
• Prepare routing information, schedule carriers, and shipping documents.
• Follow up to ensure delivery by required dates; initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping programs and update account records; send reports.

Skills

Customer service

Attention to detail

Interpersonal communication

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Excel

Outlook

WMS (3PL Central)

Job description

• Receive and process outbound orders by EDI, phone, email or our in-house WMS system.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping or receiving programs and update records for individual accounts.
• Send daily, weekly or monthly reports to the customer as requested.

Qualifications:

• High school diploma (or equivalent) 1-3 years of customer service experience in a 3PL, retail distribution, or logistics environment.
• Preferred experience handling warehouse or distribution accounts and all that it entails.
• PC literacy is a must. Strong Microsoft Excel, Outlook, and WMS skills (our system is 3PL Central so familiarity with it is a plus) are required as well as strong written and interpersonal communication skills.
• Must have strong attention to detail, excellent follow up, ability to multi-task, and think outside of the box.

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, Holidays, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.