(USA) Dispatcher

Morrison Express; Elk Grove Village (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Morrison Express in Elk Grove Village, IL is seeking a dispatch coordinator to manage appointments, freight clearance, and carrier communications. The role requires handling large data sets in Excel, monitoring shipments, and ensuring timely updates in the TMS system.

The ideal candidate will have at least 2 years in dispatch or analytics, strong communication skills, and the ability to work Sundays through Thursdays 7:00am–3:30pm. A comprehensive benefits package supports total rewards.

Qualifications

• High school diploma required.
• Minimum 2 years in dispatch, import, analytics, or related roles.
• Advanced Excel skills with large data sets.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Team player with willingness to help others.
• Must be able to work Sundays through Thursdays 7:00am–3:30pm.

Responsibilities

• Resolve problems with appointments and deliveries; monitor clearance progress and adjust dispatch based on freight availability.
• Maintain close relationships with carriers and input timely security information into the TMS system.
• Maintain dispatch costs in the TMS and support team members with workload when needed.
• Check import freight uplift status by running large Excel data sets.
• Reach out to receivers to arrange appointments.
• Coordinate with Air Import Team on clearance and prepare documentation packets.
• Confirm freight availability at the warehouse and coordinate with truckers.
• Prepare finalized shipping BOL/Dispatch and monitor driver on-time arrival.
• Update milestones in a timely manner (appointment requests, confirmations, delivery dates).
• Open trouble tickets for appointment scheduling issues and resolve accruals.
• Work with account managers to provide timely, accurate information.
• Other duties as assigned by management.

Skills

Multitasking

Communication skills

Team player

Independent worker

Education

High school diploma

Tools

Excel

TMS system

Job description

Role & Responsibilities:

• Problem resolution with appointments, delivery. Monitoring of clearance progress and dispatch modification based on freight availability for outbound.
• Close relationship with key carriers and responsibility for timely security information input into TMS system.
• Cost maintenance for Dispatches in TMS. Team player capable of supporting other team members with their workload if needed.
• Check import freight uplift status by running and working large data set in excel.
• Reach out to receivers for appointments.
• Follow up with Air Import Team on clearance and prepare documentation packets.
• Confirm freight availability at warehouse.
• Reach out to truckers to procure reliable transportation.
• Prepare finalized shipping BOL / Dispatch.
• Monitor shipment (driver on time arrival) and delivery (POD).
• Update milestones (appointment request, appointment confirmed, actual appointment date, estimated delivery date) in timely manner.
• Open trouble tickets for issues with appointment scheduling.
• Maintain cost and resolve accrual issues.
• Work closely with account manager to provide timely and accurate information.
• Other duties as assigned my management.

Qualifications:

• High school diploma.
• Minimum of 2 years of industry experience (dispatch, import, analytics, etc.).
• Advanced MS Excel skills (work with large data set – filtering, information extraction, knowledge of pivot tables a plus).
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
• Ability to multitask in a fast-paced environment.
• Strong communication skills both verbal and written.
• Team-player – must be willing to collaborate and assist the team whenever possible.
• Must have a can-do attitude with the ability to think outside the box when needed.
• Must be able to work Sundays through Thursdays from 7:00am to 3:30 pm

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, Holidays, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.