Customer Service Representative

JJ Powell, Inc.; Philipsburg (Centre County); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) eligibility

Health insurance

Dental & Vision Insurance

Paid time off & holidays

Life & disability insurance

Job summary

JJ Powell, Inc. is seeking a friendly Customer Service Representative to support clients with account setup, scheduling, product inquiries, and billing questions.

You’ll be the voice and face of the company, delivering reliable service in a fast-paced, team-oriented environment. You will handle inquiries about oil, propane, HVAC, Easypay, and related programs, maintain accuracy in internal systems, and assist with payments while promoting JJ Powell’s products and promotions.

Qualifications

• High school diploma, GED or higher.
• Minimum of 2 years of customer service experience; CRM experience is a plus.
• Ability to assist customers with account setup, scheduling, billing questions, and inquiries.

Responsibilities

• Answer client questions about services and programs; inform about promotions and upsells when appropriate.
• Set up and manage new and existing customer accounts; process payments and required documentation.
• Provide timely information on order status, delivery scheduling, and product knowledge.
• Log service tickets and enter relevant data into internal systems.
• Respond to inquiries via phone, email, mail, and social media; address billing disputes when needed.

Skills

Customer service

CRM

Credit processing

Education

High school diploma or GED

Tools

CRM software

Job description

Job DetailsJob Location: JJ Powell Inc Corporate Office - Philipsburg, PA 16866Position Type: Full TimeEducation Level: High School / GEDSalary Range: $15.00 - $18.00 HourlyJob Shift: DayWE’RE HIRING! Customer Service Representative (CSR) – Join the JJ Powell Team

We’re seeking an enthusiastic, reliable, and friendly Customer Service Representative to deliver exceptional support to our clients. In this role, you’ll assist customers with account setup, delivery scheduling, product inquiries, billing questions, and more—whether it’s about oil, propane, HVAC, Easypay, or other programs. If you love helping people and thrive in a fast-paced, team-oriented environment, we want to hear from you!

Why Work With Us:

• Immediate 401(k) Eligibility – Start saving for your future right away.
• Health Insurance Options – Choose from two plans to suit your needs.
• Dental & Vision Insurance – Full-spectrum health coverage.
• Paid Time Off & Holidays – Enjoy work-life balance and well-deserved breaks.
• Life & Disability Insurance – Protect what matters most.

What You’ll Do:

As a Customer Service Representative, you’ll be the voice and face of JJ Powell, helping customers feel valued, informed, and supported.

Your mission:

• Deliver Outstanding Service: Answer client questions about our services and programs. Inform customers about promotions and offer upsells when appropriate. Make outbound calls and follow up on customer inquiries.
• Promote Our Business: Maintain strong knowledge of JJ Powell’s products, services, and promotions. Set up and manage new and existing customer accounts. Process payments and handle required documentation.
• Maintain Accuracy & Attention to Detail: Provide timely, accurate information to customers regarding order status, delivery scheduling, and product knowledge. Log service tickets and enter relevant data into internal systems.
• Resolve Customer Issues: Address and resolve billing disputes, credit questions, and complaints via phone, email, mail, and social media. Provide timely feedback to the company regarding service failures or client concerns.
• Support Our Digital Efforts: Participate in live online chats with current and prospective clients. Maintain fleet maintenance records, generate reports, work orders, and invoices using company software.

This position is ideal for someone who enjoys working with people, solving problems, and being a helpful, reliable resource for both customers and coworkers.

Qualifications:

To excel as a Customer Service Representative, you’ll bring the following to the table:

• Education: High school diploma, GED or higher.
• Experience/Skills: Minimum of 2 years of customer service experience. Credit and CRM experience are a plus.

J Powell Inc. is an equal employment opportunity employer that does not discriminate based on race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, place of birth, sexual orientation, veteran status, or any other characteristic protected by the applicable federal, state, or local laws.

Qualifications

Qualifications