Customer Service Representative

Esser Plumbing and Heating; Perham (MN); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Paid holidays

Job summary

Esser Plumbing & Heating in Perham, MN is seeking a friendly, dependable Customer Service Representative to join our Perham office. This entry-level role handles phones, schedules service, and connects customers with the right team.

Part-time or full-time positions are available; full-time employees receive health and dental insurance and paid time off. No prior experience required; training provided. You will be part of a team that supports customers and schedules service.

Qualifications

• No prior experience required.
• Willing to learn new software systems.
• Attention to detail.

Responsibilities

• Answer incoming phone calls and greet customers in a friendly, helpful way.
• Direct calls to the right person or department.
• Assist with scheduling and confirming service appointments.
• Enter customer information into our computer system.
• Assist with basic emails and customer follow-up.
• Provide general office support as needed.
• Learn more about our company and services as you go.

Skills

Customer service

Friendly demeanor

Professional communication

Computer skills

Team player

Job description

Customer Service Representative - Full-Time or Part-Time

Location: Perham, MN Compensation: $17.50 - $18.00 per hour

Schedule: Part-time or Full-time
Part-Time: M-F, 12:00 PM-5:00 PM Full-Time: M-F, 8:30/9:00 AM-5:00 PM

Looking for a Great Place to Start?

Esser Plumbing & Heating is looking for a friendly, dependable person to join our Perham office as a Customer Service Representative. This is a great entry-level opportunity for someone who enjoys talking with people and is comfortable using a computer. You’ll be part of the team that answers our phones and connects customers with the right person or service.

What You’ll Do

• Answer incoming phone calls and greet customers in a friendly, helpful way
• Help customers with basic questions and direct calls to the right person or department
• Assist with scheduling and confirming service appointments
• Enter customer information into our computer system
• Help with basic emails and customer follow-up
• Provide general office support as needed
• Learn more about our company and services as you go

What We’re Looking For

Previous customer service experience is not required for this position. We’re looking for someone who:

• Is friendly and enjoys helping people
• Answers the phone with a smile on their face
• Is dependable and comes to work on time
• Communicates clearly and professionally
• Maintains calm under pressure
• Is comfortable using computers and learning new software systems
• Pays close attention to details
• Is willing to ask questions and learn
• Works well as part of a team

Why Work at Esser?

Esser Plumbing & Heating is a locally owned and well-respected company. You’ll work with an experienced team in a stable business where you can learn new skills and grow over time. We will provide the training you need to succeed!

Full-time employees are eligible for benefits including health and dental insurance, paid time off, paid holidays, and more.

Esser Plumbing & Heating, Inc. is an Equal Opportunity Employer.