Customer Service Representative

Clear the Air; Pearland, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Clear the Air in Pearland is seeking a Customer Service Representative to be the first point of contact for customers, handling calls and scheduling services efficiently. You will coordinate with technicians, follow up on inquiries, and ensure timely confirmations, ETAs, and arrivals while maintaining accurate job details.

Strong communication, attention to detail, and multitasking in a fast-paced environment are essential.

Qualifications

• 3+ years of customer service experience (HVAC, home services, or call center preferred).
• Prior experience using ServiceTitan.
• Excellent verbal and written communication with a positive, solution-oriented attitude.
• Strong attention to detail and ability to multitask in a high-volume environment.
• Willingness to work evenings and weekends on a rotating on-call schedule.
• Reliable, professional, and team-oriented with a strong work ethic.

Responsibilities

• Answer and manage a high volume of inbound and outbound calls in a friendly, professional manner.
• Accurately schedule and book service appointments, capturing complete customer and job details.
• Follow up on leads, web-form submissions, and marketing inquiries and convert them into booked appointments.
• Resolve abandoned calls daily so no customer request falls through the cracks.
• Coordinate with technicians by passing along clear job notes and special instructions.
• Keep customers informed on confirmations, ETAs, reschedules, and arrivals.

Skills

Excellent verbal and written comms

Attention to detail

Multitasking in high-volume env

HVAC/home services experience

ServiceTitan experience

Tools

ServiceTitan

Job description

We are a growing HVAC service company based in the Pearland and Houston area, looking for a reliable and customer-focused Customer Service Representative to join our team. You will be the first point of contact for our customers.

What you'll do

• Answer and manage a high volume of inbound and outbound calls with a friendly, professional manner
• Accurately schedule and book service appointments, capturing complete customer and job details
• Follow up on leads, web-form submissions, and marketing inquiries and convert them into booked appointments
• Resolve abandoned calls daily so no customer request falls through the cracks
• Coordinate with technicians by passing along clear job notes and special instructions
• Keep customers informed on confirmations, ETAs, reschedules, and arrivals

What we're looking for

• 3 or more years of customer service experience (HVAC, home services, or call center preferred)
• Prior experience using ServiceTitan
• Excellent verbal and written communication with a positive, solution-oriented attitude
• Strong attention to detail and the ability to multitask in a high-volume environment
• Comfortable working some evenings and weekends on a rotating on-call schedule
• Reliable, professional, and team-oriented with a strong work ethic