Customer Service Representative

Wieland Small Tube Products; Parsippany-Troy Hills (NJ); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

401(k) with match

Paid vacation

Paid holidays

Wellness programs

Job summary

Wieland is hiring a Customer Service Representative in Parsippany, NJ. The CSR will provide superior service from order inception through delivery, maintaining strong relationships and ensuring timely communication with customers and internal teams.

This hybrid role combines onsite and remote work, with opportunities to grow within a global metals leader that offers comprehensive benefits, 401(k) matching, and a focus on safety, ambition, and diversity in a dynamic, value-driven culture.

Qualifications

• Customer focused attitude and orientation.
• Ability to apply superior judgement and decision-making skills.
• Unshakeable dedication to on-time delivery of products and services.
• Basic math including unit conversion and fractions to decimals.
• Time management and organization; prioritize workload.
• Extreme attention to detail and accuracy of information.
• Unquestionable integrity and trustworthiness.
• Adaptable, flexible, reliable problem-solver.
• Superior verbal and written communication skills.
• Sales or Business education preferred but not required.
• Minimum 3 years’ experience as an Inside Sales Rep or Customer Support Specialist preferred.
• Working knowledge of MS Office, especially Excel, and sales management tools and databases.
• Solid understanding of sales/distribution concepts and procedures.
• Metals Industry experience preferred but not required.
• Exceptional people skills and relationship-building ability.

Responsibilities

• Maintain strong customer relationships through courteous, honest communication.
• Understand all Wieland Metal Services products and services.
• Entry orders and acknowledgment with customers; thorough follow-up.
• Provide quotes, terms, and pricing as directed.
• Research and resolve product/service issues for satisfaction.
• Coordinate with internal personnel to fulfill orders.
• Meet booking and billing targets for accounts.
• Initiate RMAs as needed and assist in RMAs.
• Review records for accuracy and report discrepancies.
• Respond promptly to calls, emails, and correspondence.

Skills

Customer focus

Judgement

On-time delivery

Math basics

Time management

Attention to detail

Integrity

Problem solving

Verbal & written communication

Sales or business education

MS Office / Excel

Sales tools knowledge

Metals industry knowledge

Relationship building

Education

Sales or Business education

Tools

MS Office / Excel

Sales management tools

Databases

Job description

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring a Customer Service Representative. The CSR will be responsible for providing superior customer service starting from inception of order through delivery of products. This role is located in Parsippany, NJ and will be hybrid with scheduled time onsite.

Responsibilities

• Maintain strong customer relationships through courteous, honest, and trustworthy communication.
• Have a complete understanding of all products and services provided by Wieland Metal Services.
• Order entry and acknowledgment with customer. Thorough follow up before and after delivery.
• Provide quotes, terms, and pricing, as required by commercial leadership.
• Research and resolve product and/or service issues to ensure complete satisfaction.
• Thorough coordination with internal personnel to fulfill orders.
• Achieve agreed upon booking & billing targets for assigned accounts.
• Initiate RMAs as needed and assist in completing the RMA process.
• Review records for accuracy and report any discrepancies.
• Promptly respond to calls, emails, and correspondence.

Qualifications

• Customer focused attitude and orientation
• Ability to apply superior judgement and decision-making skills.
• Unshakeable dedication to on-time delivery of products and services
• Thorough understanding of basic math including unit conversion and fractions to decimals
• Time management and organization skills, and the ability to prioritize workload.
• Extreme attention to detail and accuracy of information
• Unquestionable integrity and trustworthiness
• An adaptable, flexible, and reliable problem-solver
• Superior verbal and written communication skills
• Sales or Business education preferred but not required.
• Minimum of 3 years’ experience as an Inside Sales Rep or Customer Support Specialist preferred.
• Working knowledge of MS Office, especially Excel, and sales management tools and databases
• Solid understanding of commonly used concepts, practices and procedures within sales and distribution.
• Metals Industry experience preferred but not required.
• Exceptional people skills and the ability to build and maintain strong relationships.

Joining Wieland’s team gives you…

• Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution + match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.