Customer Service Representative

Wieland Small Tube Products; Duncansville (Blair County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical & Dental

401(k) match

Paid vacation & holidays

Growth opportunities

Wellness programs

Sustainability initiatives

Job summary

Wieland in Duncansville, PA is hiring a Customer Service Representative on-site to manage orders, quotes, and service needs. You will engage with existing and potential customers, pricing products, and coordinating with internal teams to exceed expectations.

The role requires a high school diploma or equivalent and prior customer service experience. You will help maintain product knowledge and ensure accurate invoicing and order processing.

Qualifications

• High attention to detail and delivering quality work.
• Able to multitask and stay productive in a fast-paced environment.
• Lead the quote preparation process with accurate pricing.
• Gather and analyze customer requirements for cost estimates.
• Collaborate with key accounts on projects and pricing strategies.
• Maintain knowledge of product lines, pricing structures, lead times, and promotions.
• Coordinate with Process Control, Raw Material, Shipping and other departments.
• Direct customers to internal contacts for technical guidance.
• Enter production orders accurately and expedite as required.
• Prepare and process invoicing in a timely manner.
• Assist in training and onboarding departmental personnel.

Responsibilities

• Communicate with customers, colleagues, and departments to ensure understanding and satisfaction.
• Complete tasks and resolve inquiries within established timelines.
• Meet or exceed goals with accountability and teamwork.
• Pursue ongoing learning and skill enhancement for professional growth.

Skills

Attention to detail

Multitasking

Pricing & quoting

Customer requirements analysis

Cross-functional collaboration

Product knowledge

Interdepartmental coordination

Order entry accuracy

Training & onboarding

Customer service experience

Education

High school diploma or equivalent

Job description

Wieland - Creating Value for Generations! Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring a Customer Service Representative. The Customer Service Representative will be responsible for maintaining and performing duties specific to the operations of the Customer Service Department. Establishes a rapport with existing and potential customers to bring service to a level that exceeds customer expectations in the processing of orders, quotations, and other service requirements. This role is located in Duncansville, PA and will be fully on-site.

Responsibilities

• Clearly and professionally communicate with customers, colleagues, and other departments to ensure understanding, collaboration, and customer satisfaction.
• Complete assigned tasks and resolve customer inquiries accurately and within established timelines.
• Meet or exceed assigned goals, demonstrating accountability, productivity, and contribution to team success.
• Pursue ongoing learning and skill enhancement to maintain professional growth

Customer Service Representative Qualifications

• Exceptional attention to detail and a focus on delivering high-quality work.
• Comfortable multitasking, managing priorities, and staying productive in a fast-paced environment.
• Lead the quote preparation process, ensuring accurate pricing and timely responses to customer inquiries.
• Gather and analyze customer product requirements to develop precise cost estimates and production specifications.
• Collaborate with key accounts on special projects and pricing strategies for new products.
• Maintain in-depth knowledge of product lines, pricing structures, lead times, and ongoing marketing or promotional initiatives.
• Coordinate with Process Control, Raw Material Buyer , Shipping departments and other internal departments to deliver exceptional customer support.
• Direct customers to appropriate internal contacts for technical assistance and product guidance.
• Communicate customer interactions within assigned territories to outside sales representatives.
• Enter production orders accurately and expedite orders as required to meet customer deadlines.
• Performs in a manner that will prevent errors and omissions, at both the customer level and internally.
• Prepare and process invoicing in a timely and accurate manner.
• Assist in training and onboarding departmental personnel.
• High school diploma or equivalent.
• Prior experience in a customer service role.

Joining Wieland’s team gives you…

• Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution + match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.