Customer Service Representative

CSN Collision; Paramount (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid holidays, paid time off, and paid sick days

On-the-job training

Job summary

CSN Collision in Paramount, California is looking for a Customer Service Representative. You will be the initial contact for customers seeking services like collision repair, painting, and vehicle wraps. Your role is vital in ensuring a smooth customer experience and will involve guiding customers through the scheduling and support process.

The ideal candidate will have excellent communication skills, be detail-oriented, and have a professional demeanor. Bilingual Spanish is required. Join our team dedicated to high-quality service and craftsmanship.

Qualifications

• Prior experience in customer service, ideally in auto repair industry.
• Comfortable learning about auto-body, collision repair, painting.
• Professional, friendly demeanor and patient approach.

Responsibilities

• Greet customers in person and by phone, responding to inquiries.
• Explain service options and help customers select what meets their needs.
• Schedule appointments and manage job queue and calendar.
• Maintain communication with customers regarding job status.
• Coordinate with technicians and shop management for smooth operations.

Skills

Excellent communication skills

Strong organizational skills

Customer-focused and reliable

Bi-lingual/Spanish speaking

Job description

Overview

Company Overview: Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle wraps, paint protection film installation, vehicle restoration, and custom auto accessory and wrap services. The company prioritizes craftsmanship, quality repairs, customization, and a high standard of customer service.

Position Summary: As a Customer Service Representative, you will be the first point of contact for customers seeking collision repair, painting, wraps, or custom work. You will guide customers through the intake, scheduling, and support process, ensuring their experience is smooth and professional, and representing Xclusive’s commitment to quality and service.

Responsibilities

• Greet customers (in person and by phone), respond to inquiries about repair, wrap, painting, restoration and customization services.
• Explain service options (collision repair, auto painting, wraps, paint protection film, custom work, restoration) clearly and help customers select what meets their needs.
• Schedule appointments for inspections, repairs, paint jobs, wraps, or restoration services; manage calendar and job queue.
• Collect vehicle details, customer information, and record customer requests and damage descriptions accurately.
• Maintain open communication with customers regarding their job status, projected timelines, and pickup details.
• Coordinate with technicians and shop management to ensure smooth handoff, and follow up for customer satisfaction.
• Maintain a clean, welcoming reception area; manage administrative tasks (filing, phone messages, follow-ups).

Qualifications

• Prior experience in customer service, front-desk, or administrative role — ideally in auto repair or related industry (preferred but not strictly required).
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Comfortable learning about auto-body, collision repair, painting, wraps, and customization services.
• Professional, friendly demeanor, patient, customer-focused, and reliable attendance.
• Bi-lingual/Spanish speaking required.

Benefits

• Competitive pay based on experience
• Paid holidays, paid time off, and paid sick days
• On-the-job training to build knowledge and skills
• Opportunity to work with a team committed to quality collision, paint, wrap, and customization service