Customer Service Representative

Circle Logistics Inc.; Orlando, Northern (FL, KY); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Circle Logistics Inc. in Orlando seeks a detail-oriented Driver Services Representative to join our team. You will link drivers, customers, and operations, ensuring smooth coordination and exceptional service delivery in a fast-paced setting.

You will gain hands-on experience in load management, shipment tracking, and brokerage operations while supporting drivers and customers with professionalism and empathy.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Suite and web-based software applications.
• Demonstrated ability to prioritize, organize, and balance competing demands.
• Strong teamwork and collaborative skills with cross-functional work.
• Problem-solving abilities and resilience in fast-paced environments.
• Time management skills and ability to meet performance targets.

Responsibilities

• Enter new load orders and shipment information into proprietary web-based software with accuracy.
• Conduct proactive check calls to track and trace drivers and update customers.
• Coordinate internal communications with drivers for proper documentation and timely updates.
• Monitor freight movement across tracking platforms and notify customers of delays.
• Collect, organize, and maintain shipment documentation for accessibility and compliance.
• Collaborate with Sales and Dispatch to resolve customer issues and optimize operations.
• Maintain consistent outbound call volume while ensuring quality interactions.
• Respond to driver inquiries and customer concerns with empathy and clarity.
• Balance multiple tasks and maintain organization to meet daily goals.
• Contribute to process improvements by suggesting freight brokerage best practices.

Skills

Attention to detail

Customer service

Communication

Time management

Microsoft Suite

Data entry

Teamwork

Problem solving

Education

High school diploma or equivalent

Associate or higher (preferred)

Tools

Microsoft Office / web-based software

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

We are seeking a detail-oriented and customer-focused Driver Services Representative to join our team in Orlando. This is an excellent entry-level opportunity to launch your career in freight brokerage and transportation logistics. In this role, you will be the vital link between our drivers, customers, and internal operations, ensuring seamless coordination and exceptional service delivery. You will work in a dynamic, fast-paced environment where your organizational skills, communication abilities, and problem-solving mindset will directly impact customer satisfaction and operational efficiency. As you grow with us, you'll develop a comprehensive understanding of how freight brokerage operations work, from load management to shipment tracking, while supporting our drivers and customers with professionalism and empathy.

**Key Responsibilities:**

• Enter new load orders and shipment information into proprietary web-based software systems with accuracy and attention to detail, learning brokerage-specific processes and industry standards
• Conduct proactive "check calls" to track and trace drivers throughout all pickups and deliveries, maintaining clear and transparent communication while building relationships with drivers
• Coordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status, gaining hands-on experience in freight coordination
• Monitor freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of potential delays
• Collect, organize, and maintain proper documentation for each shipment, ensuring all records are complete and accessible while understanding the importance of documentation in brokerage operations
• Collaborate with Sales and Dispatch teams to identify solutions for customer needs and resolve operational issues efficiently, learning how different departments work together in brokerage
• Maintain consistent outbound call volume while prioritizing quality interactions and customer satisfaction
• Respond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise information
• Balance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals
• Contribute to continuous process improvements by identifying inefficiencies and suggesting innovative solutions, while developing your understanding of freight brokerage best practices

Qualifications

**Required Qualifications:**

• High school diploma or equivalent
• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
• Strong attention to detail and ability to maintain accuracy while managing multiple tasks
• Excellent written and verbal communication skills
• Proficiency with Microsoft Suite and web-based software applications
• Demonstrated ability to prioritize, organize, and balance competing demands effectively
• Strong teamwork and collaborative skills with the ability to work cross-functionally
• Problem-solving abilities and resilience in fast-paced environments
• Time management skills and ability to meet performance targets
• Knowledge of tracking and tracing systems or willingness to learn quickly

**Preferred Qualifications:**

• Associate's degree or higher
• Previous call center or customer service experience
• Familiarity with logistics, transportation, or dispatch operations
• Experience with driver communication and coordination
• Knowledge of freight management or shipment documentation processes

Additional Information

All your information will be kept confidential according to EEO guidelines.