Customer Service Representative

Flaxen Mix; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Vision Insurance

Job summary

Flaxen Mix, a remote IT and digital support company, is seeking a Customer Service Representative to engage with customers while providing excellent service. The representative will answer calls and emails, process orders, and handle customer concerns.

The ideal candidate will have a high school diploma, outstanding communication skills, and the ability to manage multiple customer accounts. The position offers health insurance and paid time off.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to manage multiple accounts together.

Responsibilities

• Respond to customer calls and emails about products and services.
• Process orders and ensure they are fulfilled.
• Handle any customer complaints or concerns.

Skills

Outstanding phone and email etiquette

Exceptional communication skills

Ability to manage multiple accounts simultaneously

Education

High school diploma or equivalent

Job description

We’re Flaxen Mix – a remote IT and digital support company that works alongside your business to provide extendedcustomer assistance with expertly tracked results. Regain confidence, eliminate complaints – and grow your business withadvanced communication to customers.

Job Description

ACustomer Service Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Full time

Monday - Friday

• Respond to customer calls and emails and answer questions about products and services
• Process orders and ensure they are fulfilled
• Handle customer complaints or concerns
• Log all contacts in our customer database system accurately
• Perform general administrative tasks, such and copying and filing
• Generate monthly, quarterly, and annual reports for management

Qualifications

• High school diploma or equivalent
• Outstanding phone and email etiquette
• Able to manage multiple accounts simultaneously
• Exceptional communication skills

Additional Information

• Health Insurance
• Paid Time Off
• Vision Insurance