Customer Service Representative

Insight Global (United States); Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Insight Global is seeking a patient solutions advocate in Orlando, FL. This role involves assessing customer needs, triaging calls, and enrolling new customers to Patient Solutions to ensure timely access to services.

You will record activities in the patient database, communicate with physicians and pharmacies, and manage follow-ups to secure care. The position requires healthcare familiarity, strong call center and customer service skills, and attention to detail.

Qualifications

• HS Diploma or GED.
• 2+ years of call center experience.
• 2+ years of customer service experience.
• Healthcare experience – understanding of insurance coverage/benefits and working with different payors.
• Pharmacy experience.
• DME experience.
• Salesforce experience.

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, prioritizing handling, and triaging the calls if indicated.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services (such as commercial calls and mailing of promotional materials) by contacting physician’s offices, pharmacies, and other external entities.
• Data entry of incoming documents.
• Understand adverse events, identify and record them.
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Skills

Call center experience

Customer service experience

Healthcare experience

Pharmacy experience

DME experience

Education

HS Diploma or GED

Tools

Microsoft Office

Salesforce

Job description

Job Description

This position is responsible for meeting or exceeding the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources by performing the following duties. (Customers may include patients, medical professionals, and family members).

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Solutions initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services (such as commercial calls and mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure client is meeting the patient’s needs.
• Data entry of incoming documents
• Understand adverse events, identify and record them
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Skills and Requirements

• HS Diploma or GED
• Computer Skills: Microsoft Office
• 2+ years of call center experience
• 2+ years of customer service experience
• Healthcare experience - understanding of insurance coverage/benefit/ working w different payors
• Pharmacy Experience
• DME experienceSalesforce Experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].