Customer Service Representative

A-1 Mechanical; Orange (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A-1 Mechanical is seeking a Customer Service Representative to facilitate excellent customer interactions and ensure operational efficiency in the HVAC service field. This role offers training, potential for growth, and a full range of health benefits, aimed at enhancing career development within the company.

Benefits

Health, Dental and Vision Insurance

Holiday and Paid Vacation

Life Insurance

Long and Short Term Disability Insurance

401k with match

Qualifications

• Willingness to learn and work hard.
• Technically inclined, understanding Microsoft Office applications.

Responsibilities

• Deliver a 5 star experience to customers.
• Coordinate customer and vendor calls efficiently.
• Ensure great customer service through effective communication.

Skills

Communication

Problem Solving

Customer Service

Education

High School Diploma or equivalent

Job description

Customer Service Representative

Job Summary: A-1 Mechanical is currently looking for Customer Service Rep. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.

Job Function: You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.

• Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
• Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
• Respond, communicate, and solve customers concerns urgently and professionally.
• Understand the dispatch board and making sure the technicians are efficient with their calls.
• Coordinate customer and vendor calls to the A-1 Mechanical team.
• Reschedule conflicting calls when necessary.
• Review the after hour calls, get with the on call technician for necessary notes.
• Maximize technician efficiency and customer experience for routing and experience level.
• Ensure great customer service by communicating and notifying customer of arrivals, and delays.
• Coordinate and schedule part replacement jobs.
• Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.

Position Benefits:

• Health, Dental and Vision Insurance
• Holiday, and Paid Vacation
• Life Insurance
• Long and Short Term Disability Insurance
• 401k with match

Required Qualifications:

• High School Diploma or equivalent
• Willingness to learn and work hard

Preferred Qualifications:

• Technically inclined, understand all general Microsoft Office applications