Customer Service Representative

PLS; Ontario (CA); On-site; USD 24,617 - 26,449; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Vacation

Job summary

PLS is seeking Customer Service Representatives in Ontario, California. The role is pivotal in delivering exceptional customer service and educating clients about products and services. Responsibilities include maintaining compliance with regulations and maintaining a clean store environment.

Ideal candidates should have prior customer service experience and be detail-oriented. The position demands flexible hours, including mornings, evenings, weekends, and holidays. Benefits include medical and 401(k) options, alongside ongoing training.

Qualifications

• Previous customer service experience in hospitality, retail, or related fields is preferred.
• Professional appearance and demeanor required.
• Fluency in English is mandatory; bilingualism in Spanish is a plus.

Responsibilities

• Provide outstanding customer service to ensure customer satisfaction.
• Educate customers on products and services.
• Accurately complete transactions while adhering to regulations.

Skills

Customer service experience

Ability to engage with customers

Attention to detail

Bilingual (English/Spanish)

Job description

This job is located at: 815 W Holt Boulevard, Suite #301, Ontario, CA 91762

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service, educating customers on our products and services, and maintaining company quality standards while complying with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to sit and/or stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Salary

$17.87 - $19.20 USD

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.