Customer Service Representative

PLS; Forest Hill (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

PLS is seeking a Customer Service Representative located in Forest Hill to be the primary contact with customers, educate on products and services, and ensure adherence to all policies. The CSR will handle transactions, maintain a balanced cash drawer, and support a clean store environment.

Ideal candidates have prior customer service experience in hospitality or retail, fluent English, and the willingness to work flexible hours including mornings, evenings, weekends, and holidays.

Qualifications

• Minimum customer service experience in hospitality, retail, financial services or restaurant preferred.
• Must be able to engage with customers and present products/services.
• Flexible schedule including early mornings, evenings, weekends and holidays.

Responsibilities

• Providing outstanding customer service to ensure repeat business.
• Educating customers on products and services.
• Ensuring all transactions comply with federal, state, and local regulations.
• Following company policies and procedures.
• Maintaining a balanced cash drawer.
• Completing all transactions accurately, including cash handling.
• Using our point-of-sale system to access information and process transactions.
• Resolving customer complaints or referring them to the Store Manager for resolution.
• Helping to maintain a neat and clean store environment for customers and team members.
• Performing other duties as instructed by management.

Skills

Customer service

English fluency

Bilingual English/Spanish

Tools

Point-of-Sale System

Job description

This job is located at 3200 Mansfield Ave, Suite 200, Forest Hill, TX 76119

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needsExceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Core Values

Communication, Customer Focus, Integrity and Trust, Teamwork, Results

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.