Customer Service Representative

PLS; Los Angeles (CA); On-site; USD 24,617 - 26,449; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Los Angeles is looking for Customer Service Representatives to provide exceptional customer service and support. You will be the face of PLS, directly engaging with customers and ensuring their needs are met with professionalism and integrity.

Responsibilities include educating customers on products, handling transactions, and resolving issues. The ideal candidate will have customer service experience and the ability to work flexible hours. Competitive benefits package available, including medical and 401(k).

Qualifications

• Previous customer service experience in hospitality, financial services, or retail preferred.
• Must have the ability to multi-task and demonstrate a professional demeanor.
• Able to work flexible hours including weekends and holidays.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on PLS products and services.
• Maintain compliance with all transactions.

Skills

Customer service experience

Engagement with customers

Attention to detail

English fluency

Bilingual (English/Spanish)

Job description

This job is located at 1570 S. Western Ave., Suite 110, Los Angles, CA 90006

Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day‑to‑day financial needs. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co‑Presidents.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service and educating customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to sit and/or stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Core Values

We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, Results.

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.

$17.87 - $19.20 USD