Customer Service Representative

Brady Companies, LLC; Ontario (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) Retirement plan

Flexible spending accounts

Employee Assistance Programs (EAP)

Paid time off

Job summary

Imperial Brady is hiring a Customer Solution Representative to meet customer needs, process orders, resolve order issues, and assist sales reps. The role emphasizes accuracy, product knowledge, and collaboration with teams to deliver exceptional service.

Ideal candidates have 1–2 years in customer service, strong communication skills, and proficiency with Microsoft Office and CRM tools. The position offers a comprehensive benefits package and a supportive work environment.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1–2 years of customer service experience.
• Excellent verbal and written communication reflecting professionalism.

Responsibilities

• Provide timely and accurate information to customer order status and product knowledge requests.
• Process customer orders and changes per department policies.
• Serve as a point of contact for open orders and review account activity.
• Maintain various accounts and review open orders.
• Pull Material Safety Data Sheets as required for customers.
• Research customer concerns and follow through to resolution.
• Stay up to date on product offerings and identify correct products for challenges.

Skills

Communication skills

Microsoft Office

CRM software

Attention to detail

Problem-solving

Organization

Independent work

Customer focus

Phone/computer use

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

We are in search of a Customer Solution Representative to join our growing team. You will be responsible for meeting the specific needs of our customers while ensuring a high level of productivity, order processing, identifying and resolving order issues, and assisting sales representatives.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders and changes according to established department policies and procedures.
• Process orders that are sent in from Sales Representatives and act as a point of contact regarding open orders.
• Maintain various accounts and review open orders.
• Pull Material Safety Data Sheets and copy as required for customers.
• Research customers concern's and follow through to resolution.
• Stay up to date on product offerings.
• Able to identify correct products for specific challenges.
• Other duties as assigned by supervisor.

The Ideal Candidate Will Have

• High School diploma or equivalent, some college preferred.
• At least 1-2 years of Customer Service experience
• Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
• Proficiency with Microsoft Office Suite
• Proficiency with CRM software and other customer support tools
• Keen attention to detail and accuracy in handling data and documentation
• A proactive nature with strong problem-solving skills
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Customer-centric with a focus on delivering exceptional service
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone

Compensation & Benefits

The pay range for this role is $22.00-$23.00/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.