Customer Service Representative

Majors Plastics Inc.; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Health, Life, Vision, and Dental Insur

Casual Dress

Paid Time Off

Employee Ownership

Job summary

Majors Plastics Inc. in Omaha, NE is seeking a Customer Service Representative to serve as the primary contact for customer orders, delivery status inquiries, pricing information, and other related issues.

The role includes processing orders, coordinating with scheduling, and maintaining strong customer communications. The successful candidate will have at least two years of customer service or sales experience, be proficient in MS Office, and may have a high school diploma or equivalent.

Qualifications

• Requires a minimum of two years of customer service or sales experience.
• Thorough knowledge of MS Office programs.
• Degree preferred, but not required.

Responsibilities

• Receive input on order requirements via phone, fax, or mail.
• Review orders for accuracy, pricing, and delivery requirements.
• Generate initial purchased goods sales order.
• Submit sales order to scheduling.
• Coordinate JIT activities with specific customers.
• Establish economic run quantities on JIT and blanket order items with scheduling, manufacturing, and material services personnel.
• Maintain customer correspondence (files).
• Coordinate communication between customers and Majors personnel.
• Advise customers of pricing changes via fax, phone, or written notifications.
• Distribute customer-generated documentation to appropriate Majors personnel.
• Maintain appropriate aged inventory levels of finished goods as well as their inventory turnover rates.
• Perform any other duties assigned by management.

Skills

Customer service experience

MS Office

Education

High School

Tools

MS Office

Job description

Overview

Building 3 - OMAHA, NE 68127

End Date 12/30/2026

Position Type

Full Time

Job Shift

Day

Education Level

High School

Travel Percentage

Negligible

Category

Customer Service

Job Description

Majors Plastics Inc, a 100% employee-owned plastics molding company is looking for a Customer Service Representative. Our Customer Service Representative will serve as a primary contact and resource person for customer placement of purchase orders, delivery status inquiries, quality issues, pricing information, and any other customer-related issues.

Schedule

Monday – Friday 8:00am - 5:00pm

Position Responsibilities

• Receive input on order requirements via phone, fax, or mail.
• Review orders for accuracy, pricing, and delivery requirements.
• Generate initial purchased goods sales order.
• Submit sales order to scheduling.
• Coordinate JIT activities with specific customers.
• Establish economic run quantities on JIT and blanket order items with scheduling, manufacturing, and material services personnel.
• Maintain customer correspondence (files).
• Coordinate communication between customers and appropriate Majors personnel.
• Advise customers of pricing changes via fax, phone, or written notifications.
• Distribute customer-generated documentation to appropriate Majors personnel.
• Maintain appropriate aged inventory levels of finished goods as well as their inventory turnover rates.
• Perform any other duties assigned by management.

Our Company offers the following benefits

• Clean, Temperature-controlled Production area.
• 401(k) Retirement Savings Plan
• Health, Life, Vision, and Dental Insurance
• Prescription Drug Plan
• Casual Dress
• Paid Time Off
• Employee Ownership

Knowledge / Skills / Abilities

1. Requires a minimum of two (2) years of previous experience in customer service or sales.

2. Thorough knowledge of MS Office programs.

3. Degree preferred, but not required.