Customer Service Representative

Hearn Plumbing & Heating; Ohio; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Paid holidays

Opportunity for advancement

Uniforms

Job summary

Hearn Plumbing, Heating, & Air in Madison, OH is hiring a full-time Customer Service Representative. Join a vibrant, supportive workplace where you will manage client communications by email, phone and text, answer inquiries, and coordinate appointments with our service team.

You will be the frontline to deliver outstanding service, handle basic office tasks, and contribute to a smooth workflow. Background check or pre-employment drug screening is required.

Qualifications

• Basic computer skills required.
• Excellent customer service and phone skills required.
• Background check and/or pre-employment drug screening required.

Responsibilities

• Engage with clients via email, phone and text to address inquiries and resolve issues.
• Coordinate appointments and assist clients with scheduling and service needs.
• Perform basic office tasks and help maintain a smooth workflow.

Skills

Basic computer skills

Excellent customer service

Phone skills

Tools

Microsoft Excel

Job description

Are you a communication superstar with a passion for outstanding customer service? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges? If you're a team player eager to join a vibrant, supportive workplace, then we want YOU as our next full-time Customer Service Representative at Hearn Plumbing, Heating, & Air in Madison, OH!

WHAT WE OFFER:

• Competitive pay
• Medical, dental, and vision insurance
• A 401(k)
• Paid time off (PTO)
• Paid holidays
• Winter and summer team events
• Free coffee from our local coffee shop
• Uniforms
• Company-provided tools for technicians
• Opportunities for advancement
• The chance to work with the best team in the business!

WHAT SETS US APART:

Hearn Plumbing, Heating, & Air has been providing clean drains, hot showers, and cozy homes to Madison and the surrounding areas since 1946! Our family-owned business operates on strong family values that consist of service, integrity, and trust. We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they’re successful. Our company prioritizes the personal growth and well-being of our staff, making Hearn the best place for success. Come work for a business that supports and believes in you - join our family today!

WHAT YOUR DAY ENTAILS:

As our Customer Service Representative, your day is filled with engaging interactions and problem-solving. You'll start each day ready to tackle the challenges of a busy office environment, making sure our clients' needs are met with a smile. You'll manage client communications via email, phone, and text, ensuring that every interaction is professional and friendly. Keeping our schedule running smoothly, you'll coordinate appointments and assist clients with their inquiries, using your knowledge of our services to guide them effectively. Your role will also include performing basic office tasks and contributing to a seamless workflow. Your ability to connect with clients and provide top-notch service will make you an essential part of our team's success!

WHAT WE NEED FROM YOU:

• Basic computer skills
• Excellent customer service and phone skills
• Knowledge of Microsoft Excel is a plus!

Candidates must successfully pass a background check and/or a pre-employment drug testing to be eligible for hire.