Concierge

DigitalWave; Worcester (MA); Remote; USD 50,000 - 74,000; Full time

Benefits offered by this job

Mentorship program

Benefits package

Job summary

DigitalWave in Worcester, MA is hiring a Concierge to own the on-the-ground operational side and set a standard for cross-team collaboration. You will represent the company with vendors, partners, and customers while upholding policy compliance and regulatory requirements in Massachusetts.

With a $50,000–$74,000 anchor, the role offers mentorship, a strong benefits package, and the latitude for remote-first work.

Qualifications

• Must demonstrate high integrity and accountability in work.
• Strong communication discipline and proactive information sharing.
• Proficiency in coaching and rapid facilitation growth.
• Ability to ask insightful questions before costly mistakes.
• Comfort presenting ideas to stakeholders at all levels.
• Skilled in crafting tone-appropriate emails.
• Storytelling with data to turn insights into decisions.

Responsibilities

• Carry the Work Ethic thread across three time zones and two tools.
• Represent DigitalWave professionally with vendors, partners, and customers.
• Ensure compliance with company policies and MA regulations.
• Surface risks early, loudly, with a proposed fix attached.
• Question the brief when the brief doesn't match reality.

Skills

Accountability

Communication

Coaching

Facilitation

Asking questions

Stakeholder presentation

Email tone

Data storytelling

Job description

Come build the general side of DigitalWave as our Concierge in Worcester, where Multitasking decisions land with real weight. If 1 years of Cross-Functional Collaboration sits behind you, DigitalWave offers $50,000 - $74,000, a temporary setup, and a ladder worth climbing.

Key Responsibilities

• Carry the Work Ethic thread across three time zones and two tools


• Represent DigitalWave professionally with vendors, partners, and customers


• Ensure compliance with company policies and applicable MA regulations


• Surface risks early, loudly, and with a proposed fix attached


• Question the brief when the brief doesn't match reality

What You'll Bring

• The integrity to flag your own mistakes first


• The communication discipline to over-share early and trim later


• Real proficiency with Coaching, plus willingness to learn Facilitation fast


• A bias toward asking the dumb question before the expensive mistake


• Comfortable presenting ideas to stakeholders at every level


• A writer's ear for tone in a high-stakes email


• Storytelling instincts that turn data into a decision

The founders of DigitalWave left bigger companies to build something small-but-mighty in Worcester, and general has been better for it. Here, ownership means you're empowered to fix what's broken without waiting for permission.

With $50,000 - $74,000 as the anchor, expect mentorship, a benefits package worth bragging about, and the latitude to work remote-first.

This req breathes: refreshed hours ago and still very much alive.