Customer Service Representative

Star Valley Veterinary Clinic; Ocean Springs (MS); On-site; USD 26,000 - 36,000; Full time

Job summary

Bienville Animal Medical Center in Ocean Springs, MS is seeking a friendly Veterinary Receptionist to deliver excellent client service in a fast-paced general practice. You will greet clients, answer questions, schedule appointments, process payments, manage mail and emails, and maintain patient records in the practice management software, with a focus on teamwork and high standards.

You will thrive in a collaborative environment and support medical professionals to ensure smooth daily

Qualifications

• Minimum of 1 year related experience in veterinary setting.
• Excels in client interactions and teamwork.
• Comfortable using computers and phone systems.

Responsibilities

• Greet clients and provide an excellent client experience.
• Answer phone calls, screen for service needs, and schedule appointments.
• Process incoming and outgoing patients and handle payments.
• Manage mail and emails and maintain client information in the practice management software.
• Monitor waiting area for cleanliness.
• Escalate complex matters to senior staff.

Skills

Customer service

Scheduling

Phone handling

Data entry

Tools

Practice management software

Computer skills

Phone systems

Job description

Job Type: Support Staff

Description & Requirements

Bienville Animal Medical Center | Ocean Springs, MS

Join Our Team

We are growing—and we invite you to grow with us. If you’re looking for a stable, collaborative environment where your contributions are valued, we’d love to meet you. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

Are you an experienced Veterinary Receptionist who thrives in a fast-paced general practice and wants to be fully utilized in a meaningful role? Do you enjoy collaborating with medical professionals to deliver exceptional patient care and client service?

If so, we invite you to join the team at Bienville Animal Medical Center in Ocean Springs, MS. We are a growing, AAHA-accredited practice that values professionalism, teamwork, and high standards of care—for both our patients and our people.

Our strong reputation in the community allows us to practice high-quality medicine through continuity of care. Our facility is well-equipped with modern diagnostic and treatment tools, including:

In-house laboratory equipment

Digital radiography

About Us

Located in the heart of the artsy community of Ocean Springs, Bienville Animal Medical Center has proudly served local pets and families since the 1980s. We are an AAHA-accredited, 8-doctor general practice , having recently added our 8th veterinarian to better support our growing client base.

About You

The ideal candidate: Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

Has 1 –2 years of experience in a veterinary or clinical setting

Takes initiative and enjoys being utilized at the highest level of their skill set

Is eager to learn and grow professionally

Is reliable, collaborative, and a strong cultural fit

Is confident using computers, phone systems, and providing exceptional customer service both in person and by phone