Customer Service Representative

NVA General Practice; Ocean Springs (MS); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Uniform allowance

Paid time off

Paid holidays

Employee pet discount

401(k)

Medical, dental, and vision insurance

Disability insurance

Life insurance

Job summary

Bienville Animal Medical Center in Ocean Springs, MS, is seeking an experienced Veterinary Receptionist to support a fast-paced general practice. You will greet clients, respond to questions, schedule appointments, process payments, and manage communications with a focus on exceptional client service.

The role emphasizes collaboration with medical professionals, accurate data entry, and maintaining a welcoming front desk environment. AAHA-accredited practice and community presence highlighted.

Qualifications

• Minimum of 1 year related experience required.
• Has 1-2 years of experience in a veterinary or clinical setting.
• Comfortable using computers and phone systems.
• Excellent client experience and communication.

Responsibilities

• Greet clients and respond to questions; process incoming and outgoing patients and payments.
• Answer phone calls, screen for service needs, and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor client waiting area for cleanliness and comfort.
• Document and maintain client information and service data in the practice management software.
• Escalate complex matters to senior staff.

Skills

Customer service

Telephone skills

Computer proficiency

Teamwork

Tools

Practice management software

Phone systems

Job description

Bienville Animal Medical Center | Ocean Springs, MS

Join Our Team

We are growing—and we invite you to grow with us. If you're looking for a stable, collaborative environment where your contributions are valued, we'd love to meet you. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

Learn More About Our Hospital

www.bienvilleanimal.com

Job Description

Are you an experienced Veterinary Receptionist who thrives in a fast-paced general practice and wants to be fully utilized in a meaningful role? Do you enjoy collaborating with medical professionals to deliver exceptional patient care and client service? If so, we invite you to join the team at Bienville Animal Medical Center in Ocean Springs, MS. We are a growing, AAHA-accredited practice that values professionalism, teamwork, and high standards of care—for both our patients and our people.

Our Strong Reputation In The Community Allows Us To Practice High-quality Medicine Through Continuity Of Care. Our Facility Is Well-equipped With Modern Diagnostic And Treatment Tools, Including

• Ultrasound
• In-house laboratory equipment
• Digital radiography

About Us

Located in the heart of the artsy community of Ocean Springs, Bienville Animal Medical Center has proudly served local pets and families since the 1980s. We are an AAHA-accredited, 8-doctor general practice, having recently added our 8th veterinarian to better support our growing client base.

About You

The ideal candidate: Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

• Has 1-2 years of experience in a veterinary or clinical setting
• Takes initiative and enjoys being utilized at the highest level of their skill set
• Is eager to learn and grow professionally
• Is reliable, collaborative, and a strong cultural fit
• Is confident using computers, phone systems, and providing exceptional customer service both in person and by phone
• Benefits
  • Uniform allowance
  • Paid time off
  • Paid holidays
  • Employee pet discount
  • 401(k)
  • Medical, dental, and vision insurance
  • Disability insurance
  • Life insurance
  • Schedule
    • Full-time, day shifts available
    • Weekend availability required
    • Closed most major holidays
    • Compensation
      • $13-$16 per hour, based on experience