Customer Service Representative

U-Haul International, Inc.; Norwood (MA); On-site; USD 20,664 - 22,041; Full time

Job summary

U‑Haul International, Inc. in Norwood, MA is seeking a friendly Customer Service Representative to help customers with rentals, equipment inspections, and returns. You will use U‑Scan technology and coordinate with the team to ensure smooth operations.

The role offers on-the-job education, potential advancement, and benefits. A valid driver’s license and a high school diploma or equivalent are required, with the ability to lift equipment up to 50 lbs.

Qualifications

• Valid driver's license and the ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U‑Haul center with products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Education

High school diploma or equivalent

Job description

Customer Service Representative

Are you a people person? Do you love helping others? U‑Haul is searching for friendly, motivated people for the Customer Service Representative position. As part of a supportive team, you will be the face of U‑Haul’s exceptional service, ensuring that customers receive all the help they need on their journeys—inspecting and maintaining equipment, assisting with dispatch and returns, and using technology to manage rentals and inventory. This position offers on‑the‑job education.

Our motto is “Hire Fast, Pay Fast.” You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus and a $300 cash bonus, paid upon completion of U‑Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail locations.

U‑Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance and prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance
• MetLife Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & Vision plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities:

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications:

• Valid driver’s license and the ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Pay Range: $15 - $16 per hour.

Location: 390 Providence Hwy, Norwood, Massachusetts 02062. Part‑Time R250249.

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants participating in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.