Customer Service Representative

U-Haul International, Inc.; Easton (MD); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid holidays

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative in Easton, MD. This role involves assisting customers with U‑Haul products, using U‑Scan to manage rentals, and helping with equipment inspections and returns.

The position features on‑the‑job training and a pay range of $15–$16 per hour, with opportunities to learn and grow within the team. Part-time hours and local store staffing are expected.

Qualifications

• Customer service experience preferred.
• Valid driver’s license required.
• Ready to work in a fast-paced retail/field environment.

Responsibilities

• Assist customers with U‑Haul products and services inside and outside the center.
• Use U‑Scan tech to manage rentals and inventory.
• Move and hook up trucks and trailers; inspect equipment.
• Prepare rental invoices and handle returns and billing.
• Educate customers about products and services and answer questions.

Skills

Customer service

Driving

Education

High school diploma

Job description

Customer Service Representative

Are you a people person? Do you love helping others? U‑Haul is looking for friendly, motivated individuals for the position of Customer Service Representative. In this role you will work as part of a supportive team to be the face of U‑Haul’s exceptional service, ensuring that customers receive the help they need on their journeys by inspecting and maintaining equipment and using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job training.

Our motto is \'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands‑on interviews and get paid for each. We also offer a $100 hiring bonus and a $300 cash bonus, paid upon completion of U‑Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.

Pay range: $15 – $16 per hour.

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

Employer Benefits

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLife Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Equal Employment Opportunity

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

Location

8627 Ocean Gateway, Easton, Maryland 21601 (Part‑time)