Customer Service Representative

Tanktechsolutions; Northern (KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive hourly pay

Flexible work schedule

Training and career development

Job summary

TankTech Solutions is seeking a Customer Service Representative to act as the frontline liaison between the company and clients. You will handle inbound and outbound calls, assist with inquiries, resolve issues, and maintain high service standards.

Ideal candidates will have at least 2 years in customer service, excellent communication skills, and comfort with CRM and MS Office. Remote-ready with potential for overtime and weekend hours in a fast-paced IT environment.

Qualifications

• Minimum 2 years of customer service experience.
• Must be 18 years of age and able to start immediately.
• Strong verbal and written communication skills.
• Tech-savvy with basic knowledge of Microsoft Office and customer support platforms.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Make outbound calls for follow-ups, support tickets, and feedback collection.
• Respond to client questions with clarity and empathy.
• Document conversations, issues, and resolutions in CRM.
• Collaborate with internal teams to resolve client issues quickly.
• Participate in training sessions to stay current on products and procedures.
• Be available to work overtime and some weekends, as required.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Remote work readiness

Tools

CRM

Microsoft Office

Job description

About TankTech Solutions: TankTech Solutions is a fast-growing IT and Atlassian consultancy firm dedicated to helping businesses optimize their operations through powerful software solutions and responsive support services. We are expanding our support team and seeking a reliable and motivated Customer Service Representative to join our team immediately.

Job Summary: As a Customer Service Representative, you'll serve as the frontline connection between TankTech Solutions and our clients. You'll handle inbound and outbound calls, assist with inquiries, resolve issues, and deliver a high level of service that reflects our company’s values.

Key Responsibilities

• Answer inbound customer calls promptly and professionally
• Make outbound calls for follow-ups, support tickets, and feedback collection
• Respond to client questions, concerns, and requests with clarity and empathy
• Document conversations, issues, and resolutions accurately in our CRM
• Collaborate with internal teams to ensure quick and effective resolution of client issues
• Participate in training sessions to stay current on products, services, and procedures
• Be available to work overtime and some weekends, as required

Requirements

• Minimum 2 years of customer service experience (call center or support role preferred)
• Must be at least 18 years of age
• Must be available to start immediately
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and remain calm under pressure
• Friendly, patient, and empathetic attitude toward customers
• Tech-savvy with basic knowledge of Microsoft Office and customer support platforms
• Reliable internet connection and quiet work environment if working remotely

Benefits

• Competitive hourly pay with opportunities for overtime
• Flexible work schedule
• Training and career development
• Opportunity to grow within a fast-paced, tech-forward company