Customer Service Representative

Morbark; Michigan; Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Morbark is seeking a customer-service oriented professional to support dealers and customers. The role emphasizes patience, empathy, multitasking, prioritization and stress management while maintaining a positive, professional attitude.

Responsibilities include handling calls and emails, coordinating with other departments to keep orders and credits on track, managing user accounts for our parts sales ecommerce site, processing credits and freight-related issues, and supporting the RMA workflow.

Formación

• High school diploma or equivalent.
• Customer Service experience is preferred.
• Effective communication skills both verbal and written.
• Basic computer skills including Microsoft Office.
• JD Edwards experience is preferred.
• Self-starter with strong work ethic.
• Team player, able to work with others to accomplish a common goal.

Responsabilidades

• Receive incoming calls from dealers and direct customers from the Customer Support Call Center M-F, 8:00 a.m. – 5:00 p.m.
• Handle incoming emails from dealers, customers and through the Ecommerce site
• Communicate inter-departmentally and cross-departmentally to ensure all needed parties are aware of status of an open order, credit or any issue to be resolved
• Manage user accounts for Parts Sales Ecommerce site (currently shop.morbark.com)
• Manage user accounts for the RMA request site (currently Frontlines)
• Process all part sales credits (Common and Annual)
• Process all customer service expense parts orders
• Process any freight pick-ups, claims and credits

Conocimientos

Customer service

Communication

Microsoft Office

JD Edwards

Educación

High school diploma or equivalent

Herramientas

JD Edwards

Descripción del empleo

Job Summary:

This position requires a high level of patience and empathy for the customer and dealer and should be considered, before all else, a customer service position. The qualified candidate must be able to multi-task, prioritize and handle stress yet maintain a positive professional attitude.

General Responsibilities:

• Receive incoming calls from dealers and direct customers from the Customer Support Call Center M-F, 8 :00 a.m. – 5 :00 p.m.
• Handle incoming emails from dealers, customers and through the Ecommerce site
• Communicate inter-departmentally and cross-departmentally to ensure all needed parties are aware of status of an open order, credit or any issue to be resolved
• Manage user accounts for Parts Sales Ecommerce site (currently shop.morbark.com)
• Manager user accounts for the RMA request site (currently Frontlines)
• Process all part sales credits (Common and Annual)
• Process all customer service expense parts orders
• Process any freight pick-ups, claims and credits

  Job Requirements:

  • High school diploma or equivalent
  • Customer Service experience is preferred
  • Effective communication skills both verbal and written
  • Basic Computer Skills including Microsoft Office
  • JD Edwards experience is preferred
  • Self-starter with strong work ethic
  • Team player, able to work with others to accomplish a common goal

  EEO Statement

  EOE Minorities/Females/Protected Veterans/Disabled. Drug Free Workplace

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