Customer Service Representative

LeMans Corporation; Janesville (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

LeMans Corporation is seeking a Dealer Services Representative in Wisconsin to act as the primary contact for our dealer network, handling orders, providing product and order updates, and coordinating with internal teams to ensure timely fulfillment.

The role requires strong communication, attention to detail, and a customer-focused mindset. Candidates should be able to manage multiple tasks in a fast-paced environment and work well in a team setting.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong organizational skills and ability to manage multiple priorities.
• Positive attitude and commitment to providing exceptional customer service.

Responsibilities

• Answer incoming calls from dealers and provide outstanding customer service.
• Process sales orders accurately and within established service standards.
• Assist new and existing dealers with order placement and account support.
• Provide updates regarding order status, product availability, and shipping information.
• Serve as a liaison between dealers and internal departments to support efficient order fulfillment.
• Respond to dealer inquiries via phone and email in a professional and timely manner.
• Maintain accurate records and documentation related to customer interactions.
• Support team objectives and assist with additional projects as needed.
• Maintain strict confidentiality.

Skills

Customer service

Administrative support

Inside sales

Call center

Microsoft Excel

Education

High school diploma

Tools

Microsoft Excel

Word

Outlook

Job description

We're looking for a customer-focused Dealer Services Representative to join our team. In this role, you'll serve as a primary point of contact for our dealer network, providing exceptional support, processing orders accurately, and ensuring dealers receive timely information regarding products, inventory, and order status.

If you enjoy helping customers, solving problems, and working in a fast-paced environment, we'd love to hear from you.

What You Do

• Answer incoming calls from dealers and provide outstanding customer service
• Process sales orders accurately and within established service standards
• Assist new and existing dealers with order placement and account support
• Provide updates regarding order status, product availability, and shipping information
• Serve as a liaison between dealers and internal departments to support efficient order fulfillment
• Respond to dealer inquiries via phone and email in a professional and timely manner
• Maintain accurate records and documentation related to customer interactions
• Support team objectives and assist with additional projects as needed
• Maintain strict confidentiality

What You Bring

• High school diploma or equivalent
• 1–2 years of customer service, administrative support, inside sales, call center, or related experience
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Proficiency with Microsoft Excel, Word, and Outlook
• Strong organizational skills and ability to manage multiple priorities
• Positive attitude and commitment to providing exceptional customer service
• Strong work ethic and ability to thrive in a team-oriented environment

Disclaimer

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans Corporation will only employ those who are legally authorized to work in the United States. There are not any current or future visa sponsorships for this opening.

This company participates in E-Verify

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