Customer Service Representative

EvoResume; Northern (KY); Hybrid; USD 48,712,000 - 89,687,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Job summary

CVS Health is seeking a Customer Service Representative for a work‑from‑home role across sixteen US states. This is a full‑time, remote position with 40 hours per week, handling benefits and claims support.

Applicants need at least 6 months of customer service experience, a high school diploma or GED, and reliable wired internet. The job offers medical, dental and vision coverage, PTO, retirement options, wellness programs, and ongoing application acceptance.

Qualifications

• 6+ months of customer service experience.
• High-speed internet with wired connection to modem/router.
• Must work in EST or CST.
• Education: High School Diploma, GED, or equivalent experience.

Skills

Customer service

Basic computer skills

Time zone (EST/CDT)

Wired internet

Willingness to leverage AI

Flexibility

Education

High School Diploma / GED

Job description

Customer Service Representative at CVS Health, Work at Home, United States (16 states).

Full time, 40 anticipated weekly hours, remote.

A work-from-home phone role on CVS Health's benefits and claims side, open as one requisition across sixteen US states. The pay range is printed on the advert and the education line is a high school diploma, GED or equivalent experience, so the filter is the six months of customer service experience and the wired internet requirement rather than a degree.

Requirements:

• 6+ months of customer service experience
• Basic computer skills
• Must work in Eastern Standard Time or Central Standard Time
• Education: High School Diploma, GED, or equivalent experience
• High-speed internet (100 Mbps download | 25 Mbps upload) access with a direct wired ethernet connection to modem/router. Hotspots, Satellite, Fixed Wireless, and WiFi are not permitted
• Willingness to leverage technology and AI as key support tools
• Willingness to work specific hours with flexibility

The role offers:

• The typical pay range for this role is: $17.00 - $31.30, base hourly rate
• Anticipated Weekly Hours 40, Time Type Full time
• Remote, listed as Work At Home across 16 US states
• Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility
• This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis