Pharmacy Technician - Work From Home Arizona

CVS Health; Arizona; Hybrid; USD 23,419 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

CVS Health/Specialty is seeking a Pharmacy Care Representative to interact with customers, answer questions, provide education, and maintain high-quality service. The role handles enrollment, benefits verification, and processing medication orders for patients in a fast-paced, multi-tasking environment.

This is a WORK FROM HOME position, full-time (40 hours/week) with overtime during peaks. Starting pay is $19.00/hr.

Qualifications

• 1+ years of experience in a customer service role handling high-volume calls.
• Experience with Windows-based applications and MS Office (Outlook, Excel, Teams, Word).
• Active Pharmacy Technician License and/or AZ certification as required by state.
• Direct/hardwired internet connection within 7 feet of computer and minimum speeds; private home workspace required.
• Must live in Arizona.

Responsibilities

• Handle inbound/outbound calls about specialty medication orders and enrollment.
• Verify insurance coverage and benefits for patient orders.
• Confirm eligibility and prior authorizations before shipment.
• Educate customers on CVS/Specialty services and resolve inquiries.
• Escalate clinical questions to the staff pharmacist when needed.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School Diploma

Tools

Microsoft Office

Outlook

Excel

Teams

Word

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health/Specialty is offering an exciting opportunity to be part of our Pharmacy Care Representative team. In this customer service role, you will interact directly with customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage, performing benefit investigations and processing of medication orders for both new and existing patients. Qualified candidates will be comfortable in a multi‑tasking, high‑energy environment. Creative problem solvers with a passion for excellent customer service.

Responsibilities

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment.
• Coordinate and process requests for new and refill order shipments. Collect appropriate information needed to ensure insurance coverage for patient medication orders.
• Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment.
• Assist in enrolling and tracking new customer referrals.
• Provide explanation of CVS/Specialty services to new customers.
• Transfer/escalate clinical questions and issues to the staff pharmacist for resolution.

This is a WORK FROM HOME position. Training allows our new team members to familiarize themselves with members of training, support, leadership, and their new peers to ensure a successful and team‑focused onboarding experience.

This position is full‑time 40 hours per week, offers overtime during our business peaks and pays based on experience. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide‑ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Application Process

• Apply online.
• Take your time while completing our Virtual Job Tryout (VJT).

Due to business needs, all representatives working in Arizona will be required to adjust their schedule based on changes due to Daylight Savings. Please keep this in mind as your schedule will shift by 1 hour twice a year.

Training for this role is virtual, on camera, Monday through Friday 9:30am-6:00pm CST.

Starting pay for this role is $19.00/hr.

Required Qualifications

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• 1+ years of work experience with Windows‑based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications.
• 1+ years of computer keyboarding experience, skills and aptitude.
• Active Valid Pharmacy Technician License and/or Certification as required by the State of AZ.
• You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.
• Must live in Arizona.

Preferred Qualifications

• Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology.

Education

• High School Diploma or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46.

Benefits

Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.