Customer Service Representative

Therma-Tru Doors; North Olmsted (OH); Remote; USD 31,000 - 44,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der positive Erfahrungen für B2B-Kunden schafft. In dieser Rolle werden Sie Bestellungen verwalten, Kundenanfragen beantworten und mit verschiedenen Abteilungen zusammenarbeiten, um einen hervorragenden Service zu gewährleisten. Diese Position bietet die Möglichkeit, in einem dynamischen, unterstützenden Team zu arbeiten, das Vielfalt und Inklusion schätzt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld gedeihen, ist diese Rolle genau das Richtige für Sie.

Benefits

Gesundheitspläne

401(k)

Produkt-Rabatte

Flexible Freizeit

Inklusive Vorteile

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice.
• Fähigkeit, hochvolumige Arbeit mit Genauigkeit zu verwalten.

Responsibilities

• Bestellungen schnell und genau validieren.
• Kundenanfragen zu Bestellungen und Produkten beantworten.

Skills

Kundenservice

Excel

Word

PowerPoint

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Associate’s degree

Bachelor's degree

Tools

ERP-Systeme (SAP, Oracle)

Delivery Ware

Job description

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have positive impacts on our business, shareholders, people, and the planet.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast, and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged to be their authentic selves, valuing our differences and perspectives as strengths.

Explore life at Fortune Brands here.

Job Description

The Customer Service Representative provides high-quality customer care to create positive experiences for B2B customers. The role involves managing inbound calls and emails, processing orders accurately, and working in a fast-paced environment.

This is a remote role with regular hours Monday through Friday, 8 am to 5 pm.

Responsibilities

1. Validate orders promptly and accurately, understanding service expectations and customer requirements.
2. Handle order modifications aligned with customer requests, minimizing service impact and financial risks.
3. Respond to inquiries regarding order status, inventory, product info, discrepancies, account status, pricing, and sales programs.
4. Address and resolve customer issues through phone, email, and fax interactions, maintaining communication standards.
5. Collaborate effectively with departments such as Pricing, Sales, Transportation, Finance, Quality, Marketing, and Field Sales.
6. Utilize current technology (Delivery Ware, Team-Email, Customer Websites, EDI) to respond efficiently to customer requests.

Qualifications

Basic Qualifications:

• At least 2 years of customer service experience in a service industry.
• Proficiency in Excel, Word, and PowerPoint.
• Ability to manage high-volume work with accuracy.
• Excellent interpersonal, written, and oral communication skills, with effective problem-solving abilities.
• Ability to work independently and collaboratively across teams.

Preferred Qualifications:

• Associate’s or Bachelor's degree preferred.
• Experience with ERP systems (SAP, Oracle, etc.) is a plus.

Additional Information

Salary estimates range from $31K to $44K USD, with variations based on education, experience, and location. Benefits include health plans, 401(k), product discounts, flexible time off, inclusive benefits, and ERGs.

Fortune Brands is an equal opportunity employer committed to diversity and inclusion, providing reasonable accommodations for individuals with disabilities.